Monta experienced a minor incident on August 12, 2026 affecting Third Parties and Customer Service, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 01:00 PM UTC
We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/. If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecognised site. We are actively monitoring the situation and will provide further updates as they become available.
- resolved Aug 12, 2026, 04:50 PM UTC
The security incident affecting the Monta Help Center has been resolved. Our third-party Help Center provider has remediated the issue on their side and confirmed the service is fully restored — you can follow the details on their status page at https://status.helpjuice.com/