Monta incident
Zaptec chargers failing to start or stopping after a few minutes
Monta experienced a minor incident on October 13, 2026 affecting Zaptec, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 10:41 PM UTC
Since approximately 19:45 UTC, many charging sessions on Zaptec chargers (all models) are failing to start or stopping after a few minutes. This is mainly affecting customers in Denmark, Iceland and Sweden. Chargers from other brands are not affected. Our team is actively investigating and we will share another update as soon as we have more information.
- investigating Oct 13, 2026, 10:42 PM UTC
We are continuing to investigate this issue.
- identified Oct 13, 2026, 11:33 PM UTC
We have identified the cause of the issue: confirmations that a charge has started are reaching our platform with a delay from some Zaptec chargers. As a result, sessions may fail to start or stop after a few minutes. Chargers from other brands are not affected. We are monitoring the situation closely. Workaround: starting a charge with an RFID tag or card is currently the most reliable option. Repeatedly retrying from the app is unlikely to help.
- monitoring Oct 14, 2026, 12:13 AM UTC
Charging on Zaptec chargers is recovering, and we are seeing sessions start more reliably again. We are continuing to monitor closely to confirm that the recovery holds. Chargers from other brands were not affected. If a session still fails to start, starting with an RFID tag or card remains the most reliable option, and trying again in a few minutes may now succeed.
- resolved Oct 14, 2026, 12:29 AM UTC
The issue affecting Zaptec chargers, where charges failed to start or stopped after a few minutes, has been resolved. Charging is back to normal.