Monta had 57 outages in the last 2 years totaling 468h 56m of downtime — averaging 2.3 incidents per month.
There were 57 Monta outages since September 15, 2025 totaling 468h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating an issue where Users will encounter that Price Groups management is unaccessible from the Hub
We've identified the issue and are working on a fix.
This incident has been resolved.
One of our payment vendors are currently experiencing issues, which is causing a lot of Transactions on our platform to fail. Vendor status page: https://status.stripe.com/
The vendor seems to have marked their incident as Resolved.
Data incident - name, user ID and charge point location of other users' chargers were visible for 3 hours until resolved. Incident isolated to UK customers under the EGG operator.
Some users experience errors when loading the team details page. The issue has been identified and a fix is being implemented.
Some users experienced errors when loading the team details page. The issue has been identified and resolved.
Currently we are seeing degraded performance against some Monta endpoints
Issue has been resolved and we're stable again.
The Monta Hub was temporarily down for a short while (roughly from 14:10 to 14:20 CET) due to a 5xx error. The issue has since been resolved.
We're currently seeing problems regarding MobilePay and have temporarily disabled the feature as a payment option in the app.
We've re-enabled MobilePay again as a payment option. We're monitoring the situation for now.
This incident has been resolved.
There's heavy load in the part of our systems that handles charges. The charging experience may face delays and mild disruptions.
The situation is now stable again.
Our chatbot is currently not escalating queries to our support agents. We are investigating the issue to whether the root cause is on our side. In the meanwhile, please contact us through ticketing on support.monta.com or on email on: [email protected]
Our provider have confirmed that systems are back to normal, and chats are working again after the intentions.
We see a significant number of charge points of these brands being disconnected since midnight. We believe it to be an internal component wrongly marking them as disconnected. The number of disconnected CPs is decreasing. We suggest using Charge Keys to initiate Charges as that will work in most cases.
We have identified the component that marked some ABB and Autel Charge Points as offline. The problematic functionality in that component has been disabled for now and the disconnected Charge Points are slowly switching to online. We expect it to take several hours before they are all fully marked as online.
ABB services have returned to normal operation. The Autel disconnected rate is falling, and we are continuing to monitor the situation closely. Further updates will be shared if needed.
This is now fully resolved for all impacted charge points
We are currently seeing issues integrating against Google, this might impact things like location lookup and maps. We are currently investigating
We are continuing to investigate this issue.
This incident has been resolved.
Monta Control is currently not loading and showing a blank page. We are investigating the issue.
We are continuing to investigate this issue.
Monta control is now back and loading as expected.
We found an issue causing the Insights tab in mobile app to not display data. Additionally, this gave an error when opening the app initially.
We are currently aware of an issue affecting requests made through Cloudflare APIs. As a result, monta.com is currently inaccessible. All other Monta services - including our APIs, mobile app, and platform services - remain fully operational and are not impacted by this issue. Further updates will be provided as they become available. Follow Cloudflare statuspage directly here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
This incident has been resolved - and confirmed monta.com is up and running again. Cloudflare incident page for reference: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
We are currently experiencing an issue where users are unable to delete car integrations. Our team has identified the root cause and is actively working on a fix. We expect to have this resolved later today or on Monday. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue where the NOC agent isn't returning prompts in Monta Control.
The issue has now been resolved and the NOC agent is once again returning answers.
Deposits are currently not working on the latest app version. Google Pay, Apple Pay and MobilePay are still available as payment methods. The issue has been identified, and developers are currently working on a fix.
This incident has been resolved.
Our team is investigating an issue where connector states are not propagated correctly trough our system. This may prevent you from starting a charge or lead to charge points showing an unexpected state in Monta Hub and Monta Charge.
The incident has been resolved The team is continuing to monitor the situation but new statuses are successfully being updated
A recent logic update required all roaming chargers to include connector information to ensure visibility on external eMSP platforms. This change was inadvertently applied to existing roaming charge points, causing those without connector details to become inactive. Once identified, the issue was promptly reverted, restoring all affected roaming chargers to active status.
Users may experience a 401 error when attempting to access Monta Control. We are currently investigating.
This incident has been resolved.
Root cause is an issue with an external system that is already fixed and we should be back up soon.
The root cause was an issue with an external system, which has now been resolved. Service recovery is in progress, and we expect to be fully operational shortly.
Dashboards are now back an operational.
At 16:47 CET, we noticed that Clever, a Monta partner, is experiencing an issue. Currently, this means that Clever users cannot use their RFID card on Monta managed charge points. We are working with Clever to remediate the situation
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Clever is currently being impacted by the global Microsoft Azure networking issue. The issue is documented here: https://azure.status.microsoft/en-us/status We are continuing to monitor from our side and will update this status as we learn more.
Clever's systems seem to no longer be impacted by the previously mentioned global Microsoft Azure networking issue.
We are currently having a problem in our system that affects our OCPP connections. Some charge points will have problems connecting. The team is investigating
A fix has been implemented and we are monitoring the results.
All systems came back to normal at 12:36 UTC
We are currently investigating an issue with our OCPP gateway that is causing charge points on the Monta platform to disconnect. Engineers are actively working to remediate the issue.
Our engineering team has rolled out a fix and charge points are coming back online. We are continuing to monitor the situation 94% of the charge points across the Monta platform are back online. The remaining 6% are reconnecting currently
This incident has been resolved.
We are currently investigating an issue which is causing a higher than expected number of failed charge sessions on the Monta platform. In addition, some charge sessions might be unable to start or stop Engineers are actively investigating
The issue have been resolved, and we haven't seen any further issues