Monta Outage History
Monta is up right nowPingoru has recorded 92 incidents for Monta: 87 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 356 of 720 (49%) |
| May 2026 | 3 | 6 of 744 (1%) |
| June 2026 | 10 | 54 of 720 (7%) |
| July 2026 | 10 | 13 of 744 (2%) |
| August 2026 | 8 | 7 of 744 (1%) |
| September 2026 | 6 | 3 of 720 (0%) |
| October 2026 | 6 | 37 of 588 (6%) |
Incidents, newest first
Major July 6, 2026 Degraded Charging Station Connectivity 1h 48m OCPP, Charging
Started Jul 06, 2026, 02:34 PM UTC· resolved Jul 06, 2026, 04:23 PM UTC
- investigating Jul 06, 2026, 02:34 PM UTC
We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.
- monitoring Jul 06, 2026, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 04:23 PM UTC
This incident has been resolved.
Minor July 6, 2026 Slow response time across App and Hub 1h 2m Monta Charge - App, Monta Hub - Web Portal
Started Jul 06, 2026, 08:08 AM UTC· resolved Jul 06, 2026, 09:10 AM UTC
- investigating Jul 06, 2026, 08:08 AM UTC
We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s. We're investigating.
- identified Jul 06, 2026, 08:41 AM UTC
The issue has been identified, and we're implementing a fix.
- monitoring Jul 06, 2026, 08:58 AM UTC
The implemented fix seems to be working, and we are monitoring the queues.
- resolved Jul 06, 2026, 09:10 AM UTC
Queues are back to normal. We're marking the incident as Resolved.
Major July 2, 2026 Charge Points Not Searchable / Visible in Hub & App 2h 27m Monta Charge - App, Monta Hub - Web Portal
Started Jul 02, 2026, 01:27 PM UTC· resolved Jul 02, 2026, 03:54 PM UTC
- investigating Jul 02, 2026, 01:27 PM UTC
We are aware of an issue where charge points are not appearing in search results or charge point lists within the Hub and app. Operators may find that no charge points are returned when searching, despite them being present in their portfolio. We are actively investigating the cause and will provide updates as soon as possible. We apologize for the inconvenience.
- investigating Jul 02, 2026, 01:33 PM UTC
We have identified that the issue with charge points not appearing in search results or charge point lists is affecting the classic Hub and the app. Operators may find that charge points are missing from their lists or return no results when searched, despite being present in their portfolio. We can confirm that the new version of the Hub appears to be unaffected — operators with access to it may use it as a workaround in the meantime. Our team is actively investigating and we will share further updates as soon as they are available.
- resolved Jul 02, 2026, 03:54 PM UTC
We can confirm that this issue has been resolved. Charge points are now visible and searchable again in both the app and the classic Hub for all affected operators. We apologise for any disruption this caused and thank you for your patience while our team worked to address it.
Minor June 29, 2026 Identity UI - Login Issues (OOM Errors) – Monta Charge - App, Monta Hub - Web Portal
Started Jun 29, 2026, 06:20 PM UTC· resolved Jun 29, 2026, 06:20 PM UTC
- resolved Jun 29, 2026, 06:20 PM UTC
This incident has been resolved. Some users may have experienced difficulties logging in to the Monta app or Hub portal due to an issue with our authentication service. Our team quickly identified and resolved the problem, and all login services have returned to normal. We apologize for any inconvenience caused.
Major June 26, 2026 Service Disruption - Elevated Error Rates 7h 36m General availability, Monta Charge - App, Monta Hub - Web Portal, Partner API and 1 more
Started Jun 26, 2026, 01:29 PM UTC· resolved Jun 26, 2026, 09:06 PM UTC
- investigating Jun 26, 2026, 01:29 PM UTC
We are currently experiencing elevated error rates and disruption across our platform. Our team has been alerted and is actively investigating the issue. We apologize for any inconvenience and will provide updates as we learn more.
- monitoring Jun 26, 2026, 01:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 09:06 PM UTC
This incident has been resolved.
Minor June 23, 2026 Smart Charging - Issues with starting Smart Charge sessions 30m Smart charge
Started Jun 23, 2026, 06:30 PM UTC· resolved Jun 23, 2026, 07:00 PM UTC
- investigating Jun 23, 2026, 06:30 PM UTC
We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.
- monitoring Jun 23, 2026, 06:44 PM UTC
We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.
- resolved Jun 23, 2026, 07:00 PM UTC
Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption.
Critical June 20, 2026 Service disruption affecting login and app functionality 8h 50m General availability, Monta Charge - App, Monta Hub - Web Portal
Started Jun 20, 2026, 08:24 AM UTC· resolved Jun 20, 2026, 05:15 PM UTC
- investigating Jun 20, 2026, 08:24 AM UTC
We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.
- monitoring Jun 20, 2026, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2026, 05:15 PM UTC
We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused.
Minor June 11, 2026 Issues with Monta AI 20m Monta AI
Started Jun 11, 2026, 12:37 PM UTC· resolved Jun 11, 2026, 12:57 PM UTC
- investigating Jun 11, 2026, 12:37 PM UTC
We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.
- resolved Jun 11, 2026, 12:57 PM UTC
The issue has been resolved. Monta AI functionality has been restored and is now working normally. We apologize for any inconvenience this may have caused.
Notice June 5, 2026 Service Disruption –
Started Jun 05, 2026, 07:43 PM UTC· resolved Jun 05, 2026, 07:43 PM UTC
- resolved Jun 05, 2026, 07:43 PM UTC
The issue with payment processing has been resolved. Our systems are now operating normally and all new charging sessions are processing payments correctly. We are working to recover any payments that were affected during the incident period.
Major June 5, 2026 Elevated number of failed charges 57m Charging
Started Jun 05, 2026, 08:10 AM UTC· resolved Jun 05, 2026, 09:07 AM UTC
- investigating Jun 05, 2026, 08:10 AM UTC
We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.
- identified Jun 05, 2026, 08:25 AM UTC
We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions.
- monitoring Jun 05, 2026, 08:50 AM UTC
We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved.
- resolved Jun 05, 2026, 09:07 AM UTC
The issue affecting RFID card charging has been fully resolved. All charging methods are now operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.
Major June 3, 2026 Monta Hub, Hub Beta, and Monta Control Outage 1d General availability, Monta Hub - Web Portal, Monta Control
Started Jun 03, 2026, 02:59 PM UTC· resolved Jun 04, 2026, 03:28 PM UTC
- monitoring Jun 03, 2026, 02:59 PM UTC
Monta Hub, Hub Beta, and Monta Control Outage temporarily down.
- investigating Jun 03, 2026, 03:13 PM UTC
We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available (10 min general availability). Thank you for your patience.
- monitoring Jun 03, 2026, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 03:28 PM UTC
This incident has been resolved.
Major June 2, 2026 Major Wireless Logic Outage 10h 48m General availability, Charging
Started Jun 02, 2026, 08:18 PM UTC· resolved Jun 03, 2026, 07:06 AM UTC
- identified Jun 02, 2026, 08:18 PM UTC
Mobile Network Operator Wireless Logic current experiencing an outage. Conexa type SIMs are affected.
- identified Jun 02, 2026, 08:18 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 03, 2026, 07:06 AM UTC
Monta monitoring shows Wireless Logic connectivity is restored to pre-incident levels. (Since 04:30 UTC)
Notice May 18, 2026 Can't download receipts from Monta Hub or Monta Charge 47m Monta Hub - Web Portal
Started May 18, 2026, 09:24 AM UTC· resolved May 18, 2026, 10:12 AM UTC
- investigating May 18, 2026, 09:24 AM UTC
It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error. We're investigating the issue.
- resolved May 18, 2026, 10:12 AM UTC
This incident has been resolved.
Minor May 12, 2026 Issues with AI Assistant 3h 29m Monta Hub - Web Portal, Monta Control, Monta AI
Started May 12, 2026, 07:39 AM UTC· resolved May 12, 2026, 11:08 AM UTC
- investigating May 12, 2026, 07:39 AM UTC
We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.
- resolved May 12, 2026, 11:08 AM UTC
The issue with our AI Assistant has been resolved. The service was successfully restored through a system rollback and is now functioning normally across all platforms.
Major May 9, 2026 Some users experiencing app login issues 1h 27m Monta Charge - App
Started May 09, 2026, 08:46 AM UTC· resolved May 09, 2026, 10:14 AM UTC
- investigating May 09, 2026, 08:46 AM UTC
We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.
- investigating May 09, 2026, 08:52 AM UTC
We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress.
- monitoring May 09, 2026, 09:31 AM UTC
Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We are continuing to monitor the situation closely to ensure full recovery.
- resolved May 09, 2026, 10:14 AM UTC
The incident has been fully resolved. Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We sincerely apologize for any inconvenience this may have caused.
Notice April 30, 2026 Delay in transactions from paid charges 4h 14m Wallet
Started Apr 30, 2026, 02:31 PM UTC· resolved Apr 30, 2026, 06:45 PM UTC
- investigating Apr 30, 2026, 02:31 PM UTC
Transactions from paid charges might be delayed and we're investigating.
- resolved Apr 30, 2026, 06:45 PM UTC
All transactions have been processed, and are being processed at normal speed.
Minor April 29, 2026 Error rate increase on platform 10m General availability
Started Apr 29, 2026, 02:44 PM UTC· resolved Apr 29, 2026, 02:54 PM UTC
- investigating Apr 29, 2026, 02:44 PM UTC
We are seeing increased error rate against the platform, and are working hard on identifying the issue.
- resolved Apr 29, 2026, 02:54 PM UTC
This incident has been resolved.
Minor April 10, 2026 Login Issues for Danish Mobile Users 24d Monta Charge - App
Started Apr 10, 2026, 11:26 AM UTC· resolved May 04, 2026, 11:47 AM UTC
- investigating Apr 10, 2026, 11:26 AM UTC
We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.
- identified Apr 10, 2026, 12:04 PM UTC
We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service.
- monitoring Apr 23, 2026, 02:31 PM UTC
We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number. We're monitoring the situation.
- resolved May 04, 2026, 11:47 AM UTC
All messages are being sent correctly, with some still being sent with a cell number.
Minor April 8, 2026 OCPI connected charge points temporarily unresponsive 40m Roaming, Charging
Started Apr 08, 2026, 11:30 AM UTC· resolved Apr 08, 2026, 12:10 PM UTC
- resolved Apr 08, 2026, 02:01 PM UTC
Between 13:30 and 14:10 CEST, some charge points connected through our roaming partners experienced temporary unavailability due to unexpected load on our systems. All services have been fully restored and are operating normally. We apologize for any inconvenience this may have caused.
Notice April 7, 2026 Missing customer support logs in Monta Control 2h 2m Monta Control
Started Apr 07, 2026, 07:53 AM UTC· resolved Apr 07, 2026, 09:55 AM UTC
- investigating Apr 07, 2026, 07:53 AM UTC
Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.
- resolved Apr 07, 2026, 09:55 AM UTC
This incident has been resolved.
Minor April 1, 2026 Issues with Scheduled Charging Feature 12h 52m Monta Charge - App, Smart charge
Started Apr 01, 2026, 09:00 PM UTC· resolved Apr 02, 2026, 09:52 AM UTC
- investigating Apr 01, 2026, 09:00 PM UTC
We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.
- resolved Apr 02, 2026, 09:52 AM UTC
We've deployed a fix for the scheduled charging validation errors. The issue has been resolved and users should now be able to schedule charges without encountering error messages. Thank you for your patience while we addressed this issue.
Minor March 30, 2026 Connectivity Issues with Monta AI and Search Features 13m Monta Hub - Web Portal, Monta AI
Started Mar 30, 2026, 02:36 PM UTC· resolved Mar 30, 2026, 02:50 PM UTC
- investigating Mar 30, 2026, 02:36 PM UTC
We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.
- resolved Mar 30, 2026, 02:50 PM UTC
The connectivity issues with Monta AI and search features have been resolved. All affected services are now functioning normally.
Notice March 26, 2026 NOC Charge Analysis — Temporarily Disabled 1d 1h Monta AI
Started Mar 26, 2026, 03:07 PM UTC· resolved Mar 27, 2026, 04:36 PM UTC
- investigating Mar 26, 2026, 03:07 PM UTC
We have temporarily disabled the NOC charge analysis feature in Monta Hub while we are working on improvements. This does not impact any other Hub functionality. We expect to re-enable it shortly and will update this page when it is available again.
- resolved Mar 27, 2026, 04:36 PM UTC
This incident has been resolved.
Minor March 25, 2026 Ongoing database maintenance on 'alerts' 1h 5m Monta Hub - Web Portal
Started Mar 25, 2026, 12:12 PM UTC· resolved Mar 25, 2026, 01:17 PM UTC
- monitoring Mar 25, 2026, 12:12 PM UTC
We are currently doing maintenance on the database server that hosts our 'Alerts'. While this is ongoing the 'Alerts' view in Monta Hub might not be precise. We expect the maintenance job to be completed and stable around 14:00 CET
- resolved Mar 25, 2026, 01:17 PM UTC
The maintenance are now completed and all systems are fully operational
Minor March 13, 2026 Issue with roaming charging sessions resolved – Roaming
Started Mar 13, 2026, 09:14 AM UTC· resolved Mar 13, 2026, 09:14 AM UTC
- resolved Mar 13, 2026, 09:14 AM UTC
We experienced a brief issue with our roaming service that may have impacted charging sessions for drivers using partner networks. The issue has been resolved and all systems are now operating normally. We're investigating the root cause to prevent future occurrences.