MindTouch Outage History

MindTouch is up right now

MindTouch had 36 outages in the last 2 years totaling 112h 3m of downtime — averaging 1.5 incidents per month.

There were 36 MindTouch outages since August 13, 2024 totaling 112h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://mindtouchext.statuspage.io

Minor May 12, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Detected by Pingoru
May 12, 2026, 02:50 PM UTC
Resolved
May 13, 2026, 12:53 AM UTC
Duration
10h 3m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 7 updates
  1. investigating May 12, 2026, 02:50 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating May 12, 2026, 03:07 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  3. investigating May 12, 2026, 03:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 12, 2026, 03:23 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  5. investigating May 12, 2026, 03:46 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  6. monitoring May 12, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 13, 2026, 12:53 AM UTC

    CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time.

Read the full incident report →

Minor May 11, 2026

CXone Expert - Service Degradation

Detected by Pingoru
May 11, 2026, 06:31 AM UTC
Resolved
May 11, 2026, 07:19 AM UTC
Duration
48m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 5 updates

Read the full incident report →

Minor April 24, 2026

MindTouch degraded performance: Slow load time

Detected by Pingoru
Apr 24, 2026, 10:35 PM UTC
Resolved
Apr 24, 2026, 10:58 PM UTC
Duration
23m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 3 updates
  1. investigating Apr 24, 2026, 10:35 PM UTC

    MindTouch Engineering is looking into issues related to slow load time on sites.

  2. monitoring Apr 24, 2026, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally

Detected by Pingoru
Oct 20, 2025, 04:26 PM UTC
Resolved
Oct 20, 2025, 11:34 PM UTC
Duration
7h 8m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 7 updates
  1. identified Oct 20, 2025, 04:26 PM UTC

    CXone Mpower Expert - Service Degradation detected - There is currently an active service degradation with Amazon Web Services which is causing degradation with GenSearch and some reports in Expert. We are awaiting further updates from Amazon and we will post those as they are received.

  2. identified Oct 20, 2025, 05:17 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  3. identified Oct 20, 2025, 06:35 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  4. identified Oct 20, 2025, 07:56 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  5. identified Oct 20, 2025, 08:30 PM UTC

    We are now seeing the issue reports loading as intended. GenSearch is still intermittent but we are awaiting further Amazon updates.

  6. monitoring Oct 20, 2025, 09:36 PM UTC

    At this time we are now seeing GenSearch work as intended after further updates from Amazon Web Services. We will be monitoring further to make sure everything remains stable.

  7. resolved Oct 20, 2025, 11:34 PM UTC

    CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally.

Read the full incident report →

Notice April 7, 2025

CXone Mpower Expert - Service Degradation: Slow Load Times

Detected by Pingoru
Apr 07, 2025, 02:23 PM UTC
Resolved
Apr 07, 2025, 02:57 PM UTC
Duration
33m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 2 updates
  1. monitoring Apr 07, 2025, 02:23 PM UTC

    CXone Mpower Expert - Service Degradation - Investigating issues related to slow load times on sites.

  2. resolved Apr 07, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 4, 2025

All Services Running Normally

Detected by Pingoru
Mar 04, 2025, 05:35 PM UTC
Resolved
Mar 05, 2025, 01:08 AM UTC
Duration
7h 33m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 20 updates

Read the full incident report →