MindTouch incident

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Minor Resolved View vendor source →

MindTouch experienced a minor incident on May 12, 2026 affecting Application (General Service) and Search and 1 more component, lasting 10h 3m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 02:50 PM UTC
Resolved
May 13, 2026, 12:53 AM UTC
Duration
10h 3m
Detected by Pingoru
May 12, 2026, 02:50 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating May 12, 2026, 02:50 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating May 12, 2026, 03:07 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  3. investigating May 12, 2026, 03:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 12, 2026, 03:23 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  5. investigating May 12, 2026, 03:46 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  6. monitoring May 12, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 13, 2026, 12:53 AM UTC

    CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time.