MindTouch incident

CXone Knowledge Management - Service Degradation: Sites unavailable

Minor Ongoing View vendor source →

MindTouch is currently experiencing a minor incident affecting Application (General Service) and Search and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 02:50 PM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
May 12, 2026, 02:50 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating May 12, 2026, 02:50 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating May 12, 2026, 03:07 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  3. investigating May 12, 2026, 03:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 12, 2026, 03:23 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  5. investigating May 12, 2026, 03:46 PM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  6. monitoring May 12, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.