MessageBird Outage History

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MessageBird had 55 outages in the last 2 years totaling 266h 10m of downtime — averaging 2.3 incidents per month.

There were 55 MessageBird outages since June 11, 2025 totaling 266h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagebird.com

Minor November 27, 2025

Intermittent issues installing WhatsApp channels

Detected by Pingoru
Nov 27, 2025, 10:56 AM UTC
Resolved
Dec 04, 2025, 04:17 PM UTC
Duration
7d 5h
Affected: Channels - EuropeChannels - US (West)Channels - Asia (India)
Timeline · 4 updates
  1. investigating Nov 27, 2025, 10:57 AM UTC

    We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.

  2. identified Dec 01, 2025, 10:58 AM UTC

    We've identified the issue and are working with Meta (WhatsApp) to resolve it.

  3. monitoring Dec 02, 2025, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

Intermittent delays processing WhatsApp messages (Connectivity Platform)

Detected by Pingoru
Nov 25, 2025, 03:22 PM UTC
Resolved
Nov 25, 2025, 04:20 PM UTC
Duration
57m
Affected: WhatsApp Channel
Timeline · 3 updates
  1. investigating Nov 25, 2025, 03:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 25, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 25, 2025, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Issue creating new workspaces

Detected by Pingoru
Nov 12, 2025, 09:03 PM UTC
Resolved
Nov 12, 2025, 09:40 PM UTC
Duration
37m
Affected: Organizations (Billing, IAM, Settings, Wallets) - EuropeOrganizations (Billing, IAM, Settings, Wallets) - US (West)Organizations (Billing, IAM, Settings, Wallets) - Asia (India)
Timeline · 2 updates
  1. identified Nov 12, 2025, 09:03 PM UTC

    We're currently experiencing an issue that is affecting the provisioning of new workspaces. Customers may encounter delays when creating new workspaces. Our team is investigating and working to resolve this as quickly as possible.

  2. resolved Nov 12, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Flows - elevated error rates

Detected by Pingoru
Nov 11, 2025, 06:55 AM UTC
Resolved
Nov 11, 2025, 07:20 AM UTC
Duration
25m
Affected: Flows - EuropeFlows - US (West)Flows - Asia (India)
Timeline · 3 updates
  1. identified Nov 11, 2025, 06:55 AM UTC

    We identified elevated error rates in the Flows service earlier today. Some customers may notice failures in flow invocations starting around 17:00 UTC on November 10. A mitigation is in progress, and our team is working to restore normal performance.

  2. monitoring Nov 11, 2025, 07:17 AM UTC

    A fix has been implemented. We are monitoring the results.

  3. resolved Nov 11, 2025, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Delay in WhatsApp message status updates

Detected by Pingoru
Nov 04, 2025, 01:44 PM UTC
Resolved
Nov 04, 2025, 01:58 PM UTC
Duration
14m
Affected: Channels - EuropeChannels - US (West)Channels - Asia (India)
Timeline · 3 updates
  1. identified Nov 04, 2025, 01:44 PM UTC

    We have identified an issue with WhatsApp message status updates. No message status updates are lost.

  2. identified Nov 04, 2025, 01:45 PM UTC

    We have fixed the issue and are rolling-out the solution

  3. resolved Nov 04, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2025

Failures sending Viber messages

Detected by Pingoru
Oct 28, 2025, 12:26 PM UTC
Resolved
Oct 28, 2025, 01:16 PM UTC
Duration
50m
Timeline · 2 updates
  1. investigating Oct 28, 2025, 12:26 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 28, 2025, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 25, 2025

[Connectivity Platform] Conversations API seeing some errors with increased latency

Detected by Pingoru
Oct 25, 2025, 12:35 AM UTC
Resolved
Oct 25, 2025, 01:37 AM UTC
Duration
1h 2m
Affected: Conversations - API
Timeline · 5 updates
  1. investigating Oct 25, 2025, 12:35 AM UTC

    We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.

  2. investigating Oct 25, 2025, 12:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 25, 2025, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 25, 2025, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 25, 2025, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Some contact creation and updates experienced failures

Detected by Pingoru
Oct 22, 2025, 03:09 PM UTC
Resolved
Oct 21, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 03:09 PM UTC

    In Bird CRM, for custom contact attributes created before August 2024, updates experienced failures from flows, API, or connectors since around October 21 2025 7:30 UTC. This doesn't affect updating other attributes like standard attributes or custom attributes created after that date. This issue has been fully resolved as of October 22 2025 14:30 UTC.

Read the full incident report →

Major October 21, 2025

Slow processing of messages through Viber

Detected by Pingoru
Oct 21, 2025, 02:11 PM UTC
Resolved
Oct 24, 2025, 07:43 AM UTC
Duration
2d 17h
Affected: Conversations - API
Timeline · 4 updates
  1. investigating Oct 21, 2025, 02:11 PM UTC

    We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.

  2. investigating Oct 23, 2025, 12:11 PM UTC

    A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.

  3. investigating Oct 24, 2025, 07:42 AM UTC

    Ability to sent messages through Viber has been fully restored.

  4. resolved Oct 24, 2025, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 18, 2025

Intermittent HTTP 403 errors on multiple API endpoints

Detected by Pingoru
Oct 18, 2025, 06:15 PM UTC
Resolved
Oct 19, 2025, 01:33 AM UTC
Duration
7h 18m
Timeline · 3 updates
  1. investigating Oct 18, 2025, 06:15 PM UTC

    We are seeing intermittent HTTP 403 errors on multiple API endpoints when visiting from the US. It doesn't affect campaign sending or journey execution. We are currently investigating the cause.

  2. monitoring Oct 18, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2025, 01:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025

[US West] Data Processing Delays - Reporting Affected

Detected by Pingoru
Oct 08, 2025, 02:21 PM UTC
Resolved
Oct 08, 2025, 04:33 PM UTC
Duration
2h 11m
Affected: Dashboard - app.bird.com
Timeline · 3 updates
  1. identified Oct 08, 2025, 02:21 PM UTC

    Our data processing infrastructure is running behind which is causing delay in the reporting. No data has been lost and the system should be caught up shortly. This only impacts the US West region.

  2. monitoring Oct 08, 2025, 03:39 PM UTC

    All data processing is now running at real-time without delays.

  3. resolved Oct 08, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

AI employees are failing to respond to conversations

Detected by Pingoru
Oct 01, 2025, 02:14 PM UTC
Resolved
Oct 01, 2025, 03:05 PM UTC
Duration
51m
Affected: AI Hub - EuropeAI Hub - US (West)AI Hub - Asia (India)
Timeline · 3 updates
  1. investigating Oct 01, 2025, 02:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 01, 2025, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Delays processing incoming conversation messages

Detected by Pingoru
Oct 01, 2025, 11:56 AM UTC
Resolved
Oct 01, 2025, 02:26 PM UTC
Duration
2h 30m
Affected: Channels - EuropeChannels - US (West)Channels - Asia (India)
Timeline · 3 updates
  1. investigating Oct 01, 2025, 11:56 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 01, 2025, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Failures publishing new Flows versions

Detected by Pingoru
Oct 01, 2025, 09:36 AM UTC
Resolved
Oct 01, 2025, 10:47 AM UTC
Duration
1h 11m
Affected: Flows - EuropeFlows - US (West)Flows - Asia (India)
Timeline · 3 updates
  1. investigating Oct 01, 2025, 09:36 AM UTC

    We are currently investigating this issue.

  2. identified Oct 01, 2025, 10:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 01, 2025, 10:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2025

Campaign sending failures using communication attributes

Detected by Pingoru
Sep 25, 2025, 04:02 PM UTC
Resolved
Sep 25, 2025, 04:41 PM UTC
Duration
39m
Affected: Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)
Timeline · 3 updates
  1. investigating Sep 25, 2025, 04:02 PM UTC

    We are investigating campaign sending failures and estimated recipients showing as zero. This is only impacting campaigns when sending using communication attributes.

  2. identified Sep 25, 2025, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 25, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Campaign metrics are delayed

Detected by Pingoru
Sep 23, 2025, 03:43 PM UTC
Resolved
Sep 23, 2025, 04:45 PM UTC
Duration
1h 2m
Affected: Analytics - US (West)
Timeline · 2 updates
  1. monitoring Sep 23, 2025, 03:43 PM UTC

    We are investigating reports of campaign metrics being delayed by about 50 minutes. We have mitigated the issue and will monitor to ensure the backlogs get cleared.

  2. resolved Sep 23, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2025

Lists & Segments page not loading

Detected by Pingoru
Sep 22, 2025, 05:00 PM UTC
Resolved
Sep 22, 2025, 05:56 PM UTC
Duration
55m
Affected: Dashboard - app.bird.com
Timeline · 3 updates
  1. identified Sep 22, 2025, 05:00 PM UTC

    We have identified an issue with the Lists & Segments page not loading in the Marketing app. The root cause has been identified and a fix is being deployed. This does not impact campaign or journey sending.

  2. monitoring Sep 22, 2025, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 19, 2025

Issue collecting tracking events

Detected by Pingoru
Sep 19, 2025, 08:20 AM UTC
Resolved
Sep 19, 2025, 05:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2025, 08:20 AM UTC

    Between 07:33 AM - 8:07 AM UTC, our system failed to collect tracking events. Customers using tracking connector may notice missing tracking events. The issue has been resolved, and our team is actively working to recover the missing events.

Read the full incident report →

Notice September 1, 2025

Delays in sending WhatsApp messages

Detected by Pingoru
Sep 01, 2025, 03:14 PM UTC
Resolved
Aug 31, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 03:14 PM UTC

    Between 2025-08-31 16:16 UTC and 20205-09-01 08:30 UTC we've processed sending WhatsApp messages with higher than expected delays.

Read the full incident report →

Minor August 26, 2025

Missing message failure data

Detected by Pingoru
Aug 26, 2025, 05:16 PM UTC
Resolved
Aug 26, 2025, 07:55 PM UTC
Duration
2h 38m
Affected: Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)
Timeline · 2 updates
  1. investigating Aug 26, 2025, 05:16 PM UTC

    Some SMS Campaigns are missing delivery failure events. We are looking into the impacted campaigns.

  2. resolved Aug 26, 2025, 07:55 PM UTC

    There was a delay in event processing that has been resolved.

Read the full incident report →

Major August 4, 2025

Metrics and contact data are unavailable in us west-1

Detected by Pingoru
Aug 04, 2025, 01:02 PM UTC
Resolved
Aug 04, 2025, 02:02 PM UTC
Duration
1h
Affected: Analytics - US (West)Contacts - US (West)
Timeline · 4 updates
  1. investigating Aug 04, 2025, 01:02 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 04, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 04, 2025, 01:48 PM UTC

    We are continuing monitoring. Failed events are being replayed and should be all processed soon. Journey and Campaigns that failed to trigger should be triggered manually.

  4. resolved Aug 04, 2025, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2025

Campaign metrics not availiable

Detected by Pingoru
Jul 29, 2025, 12:36 PM UTC
Resolved
Jul 29, 2025, 02:07 PM UTC
Duration
1h 30m
Affected: Analytics - EuropeAnalytics - US (West)Analytics - Asia (India)Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)
Timeline · 4 updates
  1. investigating Jul 29, 2025, 12:36 PM UTC

    We are investigating reports of campaign metrics displaying incorrectly or appearing as zero values

  2. investigating Jul 29, 2025, 01:05 PM UTC

    We have identified the root cause of the campaign metrics display issue and are implementing a fix. While metrics may appear unavailable or show zero values, no data has been lost and message transmission and delivery continue to operate normally. Once our mitigation is complete, all metrics will be fully restored and available again. We will provide another update shortly.

  3. identified Jul 29, 2025, 01:29 PM UTC

    We are currently validating the fix in our staging environment before deploying to production. We will provide another update once the deployment is complete.

  4. resolved Jul 29, 2025, 02:07 PM UTC

    The fix has been deployed and all campaign metrics are now displaying correctly. All previously affected data is fully restored and available. If you continue to experience any issues with campaign metrics, please contact our support team.

Read the full incident report →

Major July 22, 2025

List View Pages Loading Issues

Detected by Pingoru
Jul 22, 2025, 08:31 AM UTC
Resolved
Jul 22, 2025, 09:01 AM UTC
Duration
29m
Affected: Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)Flows - EuropeFlows - US (West)Flows - Asia (India)Journey - EuropeJourney - US (West)Journey - Asia (India)
Timeline · 2 updates
  1. identified Jul 22, 2025, 08:31 AM UTC

    We are currently experiencing issues with list view pages across multiple areas including campaigns, journeys, and other sections. These pages may appear stuck on loading and eventually display a 500 error. We have identified the root cause and are currently deploying a fix. We will provide an update within the next 15 minutes.

  2. resolved Jul 22, 2025, 09:01 AM UTC

    We have deployed the fix and all list view pages have been restored. Campaigns, journeys, and other section views are now loading normally.

Read the full incident report →

Notice July 18, 2025

Flows: HTTP Endpoint outage (us-west-1)

Detected by Pingoru
Jul 18, 2025, 01:43 PM UTC
Resolved
Jul 18, 2025, 12:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 18, 2025, 01:43 PM UTC

    We experienced a temporary outage affecting flows using HTTP endpoint triggers in the us-west-1 region. Between approximately 14:15 and 14:30 UTC, these flows were unable to accept incoming requests, and any requests made during this period were rejected. All services have been fully restored and are operating normally. No further action is required from users.

Read the full incident report →

Notice July 18, 2025

Incoming emails are not creating tickets on Inbox

Detected by Pingoru
Jul 18, 2025, 12:09 PM UTC
Resolved
Jul 18, 2025, 01:02 PM UTC
Duration
52m
Affected: Inbox - EuropeInbox - US (West)Inbox - Asia (India)
Timeline · 4 updates
  1. investigating Jul 18, 2025, 12:09 PM UTC

    Since around 10:30 UTC we are observing that emails incoming to channels are not creating inbox tickets.

  2. investigating Jul 18, 2025, 12:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 18, 2025, 01:00 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 18, 2025, 01:02 PM UTC

    This incident has been resolved. We identified that this impacted a single internal team. No customer was impacted by this.

Read the full incident report →