MessageBird Outage History

MessageBird is up right now

Pingoru has recorded 53 incidents for MessageBird: 48 in the last 12 months and 11 in the last 90 days.

Source: status.messagebird.com

53incidents recorded
48last 12 months
11last 90 days
14 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking MessageBird in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 20265191 of 744 (26%)
June 202647 of 720 (1%)
July 202635 of 744 (1%)
August 2026210 of 744 (1%)
September 20266127 of 720 (18%)
October 202632 of 579 (0%)

Incidents, newest first

Minor March 24, 2026 Failures adding contacts to lists 47m Contacts - Europe, Contacts - US (West), Contacts - Asia (India)

Started Mar 24, 2026, 01:49 PM UTC· resolved Mar 24, 2026, 02:37 PM UTC

  1. investigating Mar 24, 2026, 01:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2026, 02:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026 Delays processing flow events in AP - south 1 2h 4m Flows - Asia (India), Journey - Asia (India)

Started Mar 23, 2026, 07:29 AM UTC· resolved Mar 23, 2026, 09:34 AM UTC

  1. investigating Mar 23, 2026, 07:29 AM UTC

    Flows and Journeys are impacted. We are investigating this issue.

  2. monitoring Mar 23, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2026, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 Delays in processing a subset of flows & journeys contact-added-to-list triggers 1h 14m Contacts - Europe, Contacts - US (West), Contacts - Asia (India)

Started Mar 11, 2026, 01:52 PM UTC· resolved Mar 11, 2026, 03:07 PM UTC

  1. investigating Mar 11, 2026, 01:52 PM UTC

    We are currently investigating processing delays impacting a subset of flows & journeys configured with contact-added-to-list triggers.

  2. resolved Mar 11, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 23, 2026 MMS service is currently experiencing issues delivering to US numbers 1h 40m

Started Feb 23, 2026, 10:30 PM UTC· resolved Feb 24, 2026, 12:10 AM UTC

  1. investigating Feb 23, 2026, 10:30 PM UTC

    We are currently observing problems with our MMS service resulting in failed messages sending to US based routes. We are investigating the situation and we will provide an update as soon as we have additional information.

  2. identified Feb 23, 2026, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 23, 2026, 11:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 24, 2026, 12:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 24, 2026, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 15, 2026 Data Platform Degraded Performance - US-WEST region 4h 34m

Started Feb 15, 2026, 05:36 AM UTC· resolved Feb 15, 2026, 10:10 AM UTC

  1. resolved Feb 15, 2026, 02:30 PM UTC

    Between 12:36 AM and 5:10 AM EST on February 15, 2026, the data platform experienced a brief period of degraded performance. During this window, journey runs experienced elevated delays. All affected journeys have been successfully completed. The platform fully recovered by 5:10 AM EST. All services are operating normally and no data was lost.

Read the full incident report →

Notice February 9, 2026 Scheduled campaigns sent immediately 1d 1h

Started Feb 09, 2026, 12:30 PM UTC· resolved Feb 10, 2026, 01:50 PM UTC

  1. resolved Feb 09, 2026, 02:44 PM UTC

    Between February 6th, 17:50 GMT and February 9th, 13:50 GMT, activating a scheduled campaign resulted in it being sent immediately instead of at the scheduled time.

Read the full incident report →

Major January 27, 2026 Database Issue Causing Platform Performance Degradation 2h 13m Analytics - US (West), Campaigns - US (West), Contacts - US (West)

Started Jan 27, 2026, 06:56 PM UTC· resolved Jan 27, 2026, 09:10 PM UTC

  1. investigating Jan 27, 2026, 06:56 PM UTC

    We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.

  2. identified Jan 27, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 27, 2026, 08:27 PM UTC

    The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.

  4. identified Jan 27, 2026, 08:31 PM UTC

    We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.

  5. monitoring Jan 27, 2026, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026 High response times for analytics in US west 4h 23m Analytics - US (West)

Started Jan 23, 2026, 07:08 AM UTC· resolved Jan 23, 2026, 11:31 AM UTC

  1. investigating Jan 23, 2026, 07:08 AM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 08:14 AM UTC

    Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.

  3. identified Jan 23, 2026, 09:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 23, 2026, 09:54 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 23, 2026, 10:46 AM UTC

    We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.

  6. monitoring Jan 23, 2026, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 23, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026 Errors receiving image messages on Whatsapp channels since about 12pm UTC 7m WhatsApp Channel

Started Jan 20, 2026, 05:07 PM UTC· resolved Jan 20, 2026, 05:14 PM UTC

  1. investigating Jan 20, 2026, 05:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 20, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 20, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2026 Errors receiving image messages on Whatsapp channels 2h 59m Channels - Europe, Channels - US (West), Channels - Asia (India)

Started Jan 20, 2026, 02:14 PM UTC· resolved Jan 20, 2026, 05:14 PM UTC

  1. investigating Jan 20, 2026, 02:14 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025 Email data delay 3h 6m Analytics - US (West)

Started Dec 10, 2025, 09:25 PM UTC· resolved Dec 11, 2025, 12:32 AM UTC

  1. investigating Dec 10, 2025, 09:26 PM UTC

    We are investigating a delay in email sending data. There is no delay in email sending.

  2. monitoring Dec 11, 2025, 12:24 AM UTC

    Our pipeline that was having issue has recovered. We are monitoring to ensure we stay in a good state. Very sorry for the inconvenience.

  3. monitoring Dec 11, 2025, 12:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 11, 2025, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025 Degrade performance with Contacts 17h 15m Contacts - Europe

Started Dec 04, 2025, 04:16 PM UTC· resolved Dec 05, 2025, 09:31 AM UTC

  1. investigating Dec 04, 2025, 04:16 PM UTC

    We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

  2. monitoring Dec 04, 2025, 05:14 PM UTC

    The degradation has been mitigated and all service functionality has been fully restored.

  3. resolved Dec 05, 2025, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025 Failures executing journeys, processing contact events, segmentation and campaigns 25m

Started Dec 04, 2025, 04:22 AM UTC· resolved Dec 04, 2025, 04:48 AM UTC

  1. investigating Dec 04, 2025, 04:22 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 04, 2025, 04:30 AM UTC

    The EU region is impacted

  3. monitoring Dec 04, 2025, 04:38 AM UTC

    A solution has been implemented and we are monitoring the results. No messages or data has been lost.

  4. resolved Dec 04, 2025, 04:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025 [EU and AP only] Missing contacts in some segments using contact events 3h 8m Contacts - Europe, Contacts - Asia (India)

Started Nov 28, 2025, 04:43 PM UTC· resolved Nov 28, 2025, 07:52 PM UTC

  1. identified Nov 28, 2025, 04:43 PM UTC

    We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.

  2. identified Nov 28, 2025, 05:01 PM UTC

    We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.

  3. identified Nov 28, 2025, 06:04 PM UTC

    The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.

  4. monitoring Nov 28, 2025, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 28, 2025, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025 Intermittent issues installing WhatsApp channels 7d 5h Channels - Europe, Channels - US (West), Channels - Asia (India)

Started Nov 27, 2025, 10:56 AM UTC· resolved Dec 04, 2025, 04:17 PM UTC

  1. investigating Nov 27, 2025, 10:57 AM UTC

    We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.

  2. identified Dec 01, 2025, 10:58 AM UTC

    We've identified the issue and are working with Meta (WhatsApp) to resolve it.

  3. monitoring Dec 02, 2025, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025 Intermittent delays processing WhatsApp messages (Connectivity Platform) 57m WhatsApp Channel

Started Nov 25, 2025, 03:22 PM UTC· resolved Nov 25, 2025, 04:20 PM UTC

  1. investigating Nov 25, 2025, 03:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 25, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 25, 2025, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Issue creating new workspaces 37m Organizations (Billing, IAM, Settings, Wallets) - Europe, Organizations (Billing, IAM, Settings, Wallets) - US (West), Organizations (Billing, IAM, Settings, Wallets) - Asia (India)

Started Nov 12, 2025, 09:03 PM UTC· resolved Nov 12, 2025, 09:40 PM UTC

  1. identified Nov 12, 2025, 09:03 PM UTC

    We're currently experiencing an issue that is affecting the provisioning of new workspaces. Customers may encounter delays when creating new workspaces. Our team is investigating and working to resolve this as quickly as possible.

  2. resolved Nov 12, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025 Flows - elevated error rates 25m Flows - Europe, Flows - US (West), Flows - Asia (India)

Started Nov 11, 2025, 06:55 AM UTC· resolved Nov 11, 2025, 07:20 AM UTC

  1. identified Nov 11, 2025, 06:55 AM UTC

    We identified elevated error rates in the Flows service earlier today. Some customers may notice failures in flow invocations starting around 17:00 UTC on November 10. A mitigation is in progress, and our team is working to restore normal performance.

  2. monitoring Nov 11, 2025, 07:17 AM UTC

    A fix has been implemented. We are monitoring the results.

  3. resolved Nov 11, 2025, 07:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Delay in WhatsApp message status updates 14m Channels - Europe, Channels - US (West), Channels - Asia (India)

Started Nov 04, 2025, 01:44 PM UTC· resolved Nov 04, 2025, 01:58 PM UTC

  1. identified Nov 04, 2025, 01:44 PM UTC

    We have identified an issue with WhatsApp message status updates. No message status updates are lost.

  2. identified Nov 04, 2025, 01:45 PM UTC

    We have fixed the issue and are rolling-out the solution

  3. resolved Nov 04, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2025 Failures sending Viber messages 50m

Started Oct 28, 2025, 12:26 PM UTC· resolved Oct 28, 2025, 01:16 PM UTC

  1. investigating Oct 28, 2025, 12:26 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 28, 2025, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 25, 2025 [Connectivity Platform] Conversations API seeing some errors with increased latency 1h 2m Conversations - API

Started Oct 25, 2025, 12:35 AM UTC· resolved Oct 25, 2025, 01:37 AM UTC

  1. investigating Oct 25, 2025, 12:35 AM UTC

    We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.

  2. investigating Oct 25, 2025, 12:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 25, 2025, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 25, 2025, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 25, 2025, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025 Slow processing of messages through Viber 2d 17h Conversations - API

Started Oct 21, 2025, 02:11 PM UTC· resolved Oct 24, 2025, 07:43 AM UTC

  1. investigating Oct 21, 2025, 02:11 PM UTC

    We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.

  2. investigating Oct 23, 2025, 12:11 PM UTC

    A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.

  3. investigating Oct 24, 2025, 07:42 AM UTC

    Ability to sent messages through Viber has been fully restored.

  4. resolved Oct 24, 2025, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Some contact creation and updates experienced failures 7h

Started Oct 21, 2025, 07:30 AM UTC· resolved Oct 21, 2025, 02:30 PM UTC

  1. resolved Oct 22, 2025, 03:09 PM UTC

    In Bird CRM, for custom contact attributes created before August 2024, updates experienced failures from flows, API, or connectors since around October 21 2025 7:30 UTC. This doesn't affect updating other attributes like standard attributes or custom attributes created after that date. This issue has been fully resolved as of October 22 2025 14:30 UTC.

Read the full incident report →

Minor October 18, 2025 Intermittent HTTP 403 errors on multiple API endpoints 7h 18m

Started Oct 18, 2025, 06:15 PM UTC· resolved Oct 19, 2025, 01:33 AM UTC

  1. investigating Oct 18, 2025, 06:15 PM UTC

    We are seeing intermittent HTTP 403 errors on multiple API endpoints when visiting from the US. It doesn't affect campaign sending or journey execution. We are currently investigating the cause.

  2. monitoring Oct 18, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2025, 01:33 AM UTC

    This incident has been resolved.

Read the full incident report →