MessageBird incident

Database Issue Causing Platform Performance Degradation

Major Resolved View vendor source →

MessageBird experienced a major incident on January 27, 2026 affecting Analytics - US (West) and Campaigns - US (West) and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 06:56 PM UTC
Resolved
Jan 27, 2026, 09:10 PM UTC
Duration
2h 13m
Detected by Pingoru
Jan 27, 2026, 06:56 PM UTC

Affected components

Analytics - US (West)Campaigns - US (West)Contacts - US (West)

Update timeline

  1. investigating Jan 27, 2026, 06:56 PM UTC

    We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.

  2. identified Jan 27, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 27, 2026, 08:27 PM UTC

    The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.

  4. identified Jan 27, 2026, 08:31 PM UTC

    We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.

  5. monitoring Jan 27, 2026, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 09:10 PM UTC

    This incident has been resolved.