MessageBird incident

Intermittent issues installing WhatsApp channels

Minor Resolved View vendor source →

MessageBird experienced a minor incident on November 27, 2025 affecting Channels - Europe and Channels - US (West) and 1 more component, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 10:56 AM UTC
Resolved
Dec 04, 2025, 04:17 PM UTC
Duration
7d 5h
Detected by Pingoru
Nov 27, 2025, 10:56 AM UTC

Affected components

Channels - EuropeChannels - US (West)Channels - Asia (India)

Update timeline

  1. investigating Nov 27, 2025, 10:57 AM UTC

    We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.

  2. identified Dec 01, 2025, 10:58 AM UTC

    We've identified the issue and are working with Meta (WhatsApp) to resolve it.

  3. monitoring Dec 02, 2025, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 04:17 PM UTC

    This incident has been resolved.