MessageBird incident

High response times for analytics in US west

Critical Resolved View vendor source →

MessageBird experienced a critical incident on January 23, 2026 affecting Analytics - US (West), lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 07:08 AM UTC
Resolved
Jan 23, 2026, 11:31 AM UTC
Duration
4h 23m
Detected by Pingoru
Jan 23, 2026, 07:08 AM UTC

Affected components

Analytics - US (West)

Update timeline

  1. investigating Jan 23, 2026, 07:08 AM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 08:14 AM UTC

    Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.

  3. identified Jan 23, 2026, 09:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 23, 2026, 09:54 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 23, 2026, 10:46 AM UTC

    We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.

  6. monitoring Jan 23, 2026, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 23, 2026, 11:31 AM UTC

    This incident has been resolved.