MessageBird incident

Errors receiving image messages on Whatsapp channels

Notice Resolved View vendor source →

MessageBird experienced a notice incident on January 20, 2026 affecting Channels - Europe and Channels - US (West) and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 02:14 PM UTC
Resolved
Jan 20, 2026, 05:14 PM UTC
Duration
2h 59m
Detected by Pingoru
Jan 20, 2026, 02:14 PM UTC

Affected components

Channels - EuropeChannels - US (West)Channels - Asia (India)

Update timeline

  1. investigating Jan 20, 2026, 02:14 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 05:14 PM UTC

    This incident has been resolved.