MessageBird incident

[Connectivity Platform] Conversations API seeing some errors with increased latency

Minor Resolved View vendor source →

MessageBird experienced a minor incident on October 25, 2025 affecting Conversations - API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2025, 12:35 AM UTC
Resolved
Oct 25, 2025, 01:37 AM UTC
Duration
1h 2m
Detected by Pingoru
Oct 25, 2025, 12:35 AM UTC

Affected components

Conversations - API

Update timeline

  1. investigating Oct 25, 2025, 12:35 AM UTC

    We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.

  2. investigating Oct 25, 2025, 12:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 25, 2025, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 25, 2025, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 25, 2025, 01:37 AM UTC

    This incident has been resolved.