MessageBird Outage History

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MessageBird had 50 outages in the last 2 years totaling 229h 33m of downtime — averaging 2.1 incidents per month.

There were 50 MessageBird outages since July 29, 2025 totaling 229h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagebird.com

Notice July 22, 2026

Dashboard Search Indexing Issue

Detected by Pingoru
Jul 22, 2026, 12:16 PM UTC
Resolved
Jul 22, 2026, 02:54 PM UTC
Duration
2h 37m
Affected: Dashboard - app.bird.com
Timeline · 4 updates
  1. identified Jul 22, 2026, 12:16 PM UTC

    We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.

  2. monitoring Jul 22, 2026, 12:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 22, 2026, 01:58 PM UTC

    The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results.

  4. resolved Jul 22, 2026, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2026

Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

Detected by Pingoru
Jul 08, 2026, 08:12 PM UTC
Resolved
Jul 08, 2026, 10:28 PM UTC
Duration
2h 15m
Affected: Dashboard - app.bird.comAnalytics - US (West)Contacts - US (West)
Timeline · 3 updates
  1. investigating Jul 08, 2026, 08:12 PM UTC

    We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

  2. identified Jul 08, 2026, 10:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 08, 2026, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 5, 2026

Journeys failure rate increase

Detected by Pingoru
Jul 05, 2026, 03:50 PM UTC
Resolved
Jul 05, 2026, 04:12 PM UTC
Duration
22m
Affected: Journey - US (West)
Timeline · 3 updates
  1. investigating Jul 05, 2026, 03:50 PM UTC

    We are seeing a spike in errors in the Journeys logs right now. We are investigating the issue.

  2. monitoring Jul 05, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 05, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026

WhatsApp message delivery issues

Detected by Pingoru
Jun 12, 2026, 02:10 PM UTC
Resolved
Jun 12, 2026, 06:22 PM UTC
Duration
4h 11m
Affected: Channels - EuropeChannels - US (West)Channels - Asia (India)WhatsApp Channel
Timeline · 3 updates
  1. investigating Jun 12, 2026, 02:10 PM UTC

    We are investigating increased WhatsApp message delivery failures caused by connectivity issues with Meta services. Customers may experience delays or failures when sending WhatsApp messages. Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.

  2. identified Jun 12, 2026, 03:05 PM UTC

    We are continuing to monitor increased WhatsApp message delivery failures caused by ongoing disruptions in Meta’s services, as confirmed by Meta.

  3. resolved Jun 12, 2026, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Flows and Journeys unable to retrieve the Message Body for Conversation Messages

Detected by Pingoru
Jun 04, 2026, 11:13 AM UTC
Resolved
Jun 04, 2026, 12:02 PM UTC
Duration
48m
Affected: Flows - EuropeFlows - US (West)Flows - Asia (India)
Timeline · 2 updates
  1. investigating Jun 04, 2026, 11:13 AM UTC

    Flows is missing the Message Body property for Conversation Messages. We are investigating the issue.

  2. resolved Jun 04, 2026, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Increase of delivery latency for SMS messages

Detected by Pingoru
Jun 04, 2026, 09:57 AM UTC
Resolved
Jun 04, 2026, 11:42 AM UTC
Duration
1h 44m
Affected: SMS - APISMS - SMPP - EU - SMPP01SMS - SMPP - EU - SMPP02SMS - SMPP - EU - SMPP03
Timeline · 2 updates
  1. monitoring Jun 04, 2026, 09:57 AM UTC

    Between 9:30 AM and 9:34 AM UTC, there has been an intermittent increase in delivery latency for messages sent. The issue has been resolved. We are monitoring the situation.

  2. resolved Jun 04, 2026, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Conversations data processing is behind

Detected by Pingoru
Jun 01, 2026, 04:33 PM UTC
Resolved
Jun 01, 2026, 05:22 PM UTC
Duration
49m
Affected: Conversations - API
Timeline · 3 updates
  1. investigating Jun 01, 2026, 04:33 PM UTC

    We are currently looking into an issue where processing conversations date is running behind in our US West cluster. This is causing the reporting to be behind.

  2. monitoring Jun 01, 2026, 04:51 PM UTC

    The processing has caught up and we are monitoring to ensure it doesn't get behind again.

  3. resolved Jun 01, 2026, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 20, 2026

Overview pages and Search down

Detected by Pingoru
May 20, 2026, 10:06 AM UTC
Resolved
May 20, 2026, 10:16 AM UTC
Duration
10m
Timeline · 2 updates
  1. investigating May 20, 2026, 10:06 AM UTC

    We are currently investigating an issue where the overview pages for Journeys, Flows, Search and other products are down and unavailable.

  2. resolved May 20, 2026, 10:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 13, 2026

Issues Listing Journeys in UI [EU]

Detected by Pingoru
May 13, 2026, 11:33 AM UTC
Resolved
May 13, 2026, 01:33 PM UTC
Duration
1h 59m
Affected: Journey - Europe
Timeline · 4 updates
  1. investigating May 13, 2026, 11:33 AM UTC

    We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally. At this time, the issue is limited to the listing/viewing of journeys in the UI. Our engineering team is actively investigating the root cause.

  2. identified May 13, 2026, 12:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 12:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Journey Processing Delays [EU]

Detected by Pingoru
May 12, 2026, 01:41 PM UTC
Resolved
May 12, 2026, 02:16 PM UTC
Duration
35m
Affected: Journey - Europe
Timeline · 3 updates
  1. investigating May 12, 2026, 01:41 PM UTC

    We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.

  2. monitoring May 12, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

SMS delivery interruption - Netherlands - KPN 20408

Detected by Pingoru
May 08, 2026, 10:55 AM UTC
Resolved
May 16, 2026, 07:43 AM UTC
Duration
7d 20h
Affected: SMS - Connectivity - EMEA
Timeline · 2 updates
  1. identified May 08, 2026, 10:55 AM UTC

    KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.

  2. resolved May 16, 2026, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2026

Elevated Errors with Conversations API

Detected by Pingoru
May 01, 2026, 08:06 PM UTC
Resolved
May 01, 2026, 09:37 PM UTC
Duration
1h 31m
Affected: Conversations - API
Timeline · 3 updates
  1. investigating May 01, 2026, 08:06 PM UTC

    We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.

  2. identified May 01, 2026, 09:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 01, 2026, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Wait step in automations having degraded performance

Detected by Pingoru
Apr 07, 2026, 05:49 AM UTC
Resolved
Apr 07, 2026, 08:32 AM UTC
Duration
2h 42m
Affected: Flows - US (West)Journey - US (West)
Timeline · 3 updates
  1. investigating Apr 07, 2026, 05:49 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 07, 2026, 07:28 AM UTC

    We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

  3. resolved Apr 07, 2026, 08:32 AM UTC

    All backlog fully processed.

Read the full incident report →

Minor March 31, 2026

New campaign activation failures in EP marketing suite

Detected by Pingoru
Mar 31, 2026, 11:29 AM UTC
Resolved
Mar 31, 2026, 01:47 PM UTC
Duration
2h 17m
Affected: Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)
Timeline · 3 updates
  1. identified Mar 31, 2026, 11:29 AM UTC

    We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation. Our team is actively working on a fix.

  2. monitoring Mar 31, 2026, 12:25 PM UTC

    A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns.

  3. resolved Mar 31, 2026, 01:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Failures adding contacts to lists

Detected by Pingoru
Mar 24, 2026, 01:49 PM UTC
Resolved
Mar 24, 2026, 02:37 PM UTC
Duration
47m
Affected: Contacts - EuropeContacts - US (West)Contacts - Asia (India)
Timeline · 3 updates
  1. investigating Mar 24, 2026, 01:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2026, 02:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026

Delays processing flow events in AP - south 1

Detected by Pingoru
Mar 23, 2026, 07:29 AM UTC
Resolved
Mar 23, 2026, 09:34 AM UTC
Duration
2h 4m
Affected: Flows - Asia (India)Journey - Asia (India)
Timeline · 3 updates
  1. investigating Mar 23, 2026, 07:29 AM UTC

    Flows and Journeys are impacted. We are investigating this issue.

  2. monitoring Mar 23, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2026, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Delays in processing a subset of flows & journeys contact-added-to-list triggers

Detected by Pingoru
Mar 11, 2026, 01:52 PM UTC
Resolved
Mar 11, 2026, 03:07 PM UTC
Duration
1h 14m
Affected: Contacts - EuropeContacts - US (West)Contacts - Asia (India)
Timeline · 2 updates
  1. investigating Mar 11, 2026, 01:52 PM UTC

    We are currently investigating processing delays impacting a subset of flows & journeys configured with contact-added-to-list triggers.

  2. resolved Mar 11, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 23, 2026

MMS service is currently experiencing issues delivering to US numbers

Detected by Pingoru
Feb 23, 2026, 10:30 PM UTC
Resolved
Feb 24, 2026, 12:10 AM UTC
Duration
1h 40m
Timeline · 5 updates
  1. investigating Feb 23, 2026, 10:30 PM UTC

    We are currently observing problems with our MMS service resulting in failed messages sending to US based routes. We are investigating the situation and we will provide an update as soon as we have additional information.

  2. identified Feb 23, 2026, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 23, 2026, 11:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 24, 2026, 12:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 24, 2026, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 15, 2026

Data Platform Degraded Performance - US-WEST region

Detected by Pingoru
Feb 15, 2026, 02:30 PM UTC
Resolved
Feb 15, 2026, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 15, 2026, 02:30 PM UTC

    Between 12:36 AM and 5:10 AM EST on February 15, 2026, the data platform experienced a brief period of degraded performance. During this window, journey runs experienced elevated delays. All affected journeys have been successfully completed. The platform fully recovered by 5:10 AM EST. All services are operating normally and no data was lost.

Read the full incident report →

Notice February 9, 2026

Scheduled campaigns sent immediately

Detected by Pingoru
Feb 09, 2026, 02:44 PM UTC
Resolved
Feb 09, 2026, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 09, 2026, 02:44 PM UTC

    Between February 6th, 17:50 GMT and February 9th, 13:50 GMT, activating a scheduled campaign resulted in it being sent immediately instead of at the scheduled time.

Read the full incident report →

Major January 27, 2026

Database Issue Causing Platform Performance Degradation

Detected by Pingoru
Jan 27, 2026, 06:56 PM UTC
Resolved
Jan 27, 2026, 09:10 PM UTC
Duration
2h 13m
Affected: Analytics - US (West)Campaigns - US (West)Contacts - US (West)
Timeline · 6 updates
  1. investigating Jan 27, 2026, 06:56 PM UTC

    We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.

  2. identified Jan 27, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 27, 2026, 08:27 PM UTC

    The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.

  4. identified Jan 27, 2026, 08:31 PM UTC

    We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.

  5. monitoring Jan 27, 2026, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026

High response times for analytics in US west

Detected by Pingoru
Jan 23, 2026, 07:08 AM UTC
Resolved
Jan 23, 2026, 11:31 AM UTC
Duration
4h 23m
Affected: Analytics - US (West)
Timeline · 7 updates
  1. investigating Jan 23, 2026, 07:08 AM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 08:14 AM UTC

    Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.

  3. identified Jan 23, 2026, 09:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 23, 2026, 09:54 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jan 23, 2026, 10:46 AM UTC

    We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.

  6. monitoring Jan 23, 2026, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 23, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Errors receiving image messages on Whatsapp channels since about 12pm UTC

Detected by Pingoru
Jan 20, 2026, 05:07 PM UTC
Resolved
Jan 20, 2026, 05:14 PM UTC
Duration
7m
Affected: WhatsApp Channel
Timeline · 3 updates
  1. investigating Jan 20, 2026, 05:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 20, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 20, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2026

Errors receiving image messages on Whatsapp channels

Detected by Pingoru
Jan 20, 2026, 02:14 PM UTC
Resolved
Jan 20, 2026, 05:14 PM UTC
Duration
2h 59m
Affected: Channels - EuropeChannels - US (West)Channels - Asia (India)
Timeline · 4 updates
  1. investigating Jan 20, 2026, 02:14 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025

Email data delay

Detected by Pingoru
Dec 10, 2025, 09:25 PM UTC
Resolved
Dec 11, 2025, 12:32 AM UTC
Duration
3h 6m
Affected: Analytics - US (West)
Timeline · 4 updates
  1. investigating Dec 10, 2025, 09:26 PM UTC

    We are investigating a delay in email sending data. There is no delay in email sending.

  2. monitoring Dec 11, 2025, 12:24 AM UTC

    Our pipeline that was having issue has recovered. We are monitoring to ensure we stay in a good state. Very sorry for the inconvenience.

  3. monitoring Dec 11, 2025, 12:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 11, 2025, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →