MessageBird incident

Wait step in automations having degraded performance

Minor Resolved View vendor source →

MessageBird experienced a minor incident on April 7, 2026 affecting Flows - US (West) and Journey - US (West), lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 05:49 AM UTC
Resolved
Apr 07, 2026, 08:32 AM UTC
Duration
2h 42m
Detected by Pingoru
Apr 07, 2026, 05:49 AM UTC

Affected components

Flows - US (West)Journey - US (West)

Update timeline

  1. investigating Apr 07, 2026, 05:49 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 07, 2026, 07:28 AM UTC

    We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

  3. resolved Apr 07, 2026, 08:32 AM UTC

    All backlog fully processed.