MessageBird incident

Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

Minor Resolved View vendor source →

MessageBird experienced a minor incident on July 8, 2026 affecting Dashboard - app.bird.com and Analytics - US (West) and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 08:12 PM UTC
Resolved
Jul 08, 2026, 10:28 PM UTC
Duration
2h 15m
Detected by Pingoru
Jul 08, 2026, 08:12 PM UTC

Affected components

Dashboard - app.bird.comAnalytics - US (West)Contacts - US (West)

Update timeline

  1. investigating Jul 08, 2026, 08:12 PM UTC

    We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

  2. identified Jul 08, 2026, 10:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 08, 2026, 10:28 PM UTC

    This incident has been resolved.