Incident Notice - Orders Stuck on Pending
Affected: Back OfficeCustomer ApplicationsTerminalAPIIntegrationsSupportSupport (Australia / New Zealand)Support (United Kingdom)Support (Singapore)Support (United States)
LOKE Outage History
LOKE is up right nowLOKE had 5 outages in the last 2 years totaling 8h 13m of downtime — averaging 0.2 incidents per month.
There were 5 LOKE outages since May 7, 2026 totaling 8h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Website Access Issues
Affected: Back OfficeCustomer ApplicationsTerminalAPIIntegrationsSupportSupport (Australia / New Zealand)Support (United Kingdom)Support (Singapore)Support (United States)
Timeline · 11 updates
Online Ordering Temporary Down
Affected: Back OfficeCustomer ApplicationsAPIIntegrationsSupportSupport (United States)
Timeline · 5 updates
App Down for iOS users only
Affected: Back OfficeCustomer ApplicationsAPIIntegrationsSupportSupport (United States)
Timeline · 5 updates
Ordering Issue – Store Locations Unavailable
Affected: Customer ApplicationsSupport (United States)
Timeline · 3 updates
- investigating May 07, 2026, 01:28 PM UTC
We are currently investigating an issue affecting multiple store locations where customers are unable to place orders and run into an error saying the store location is not available for ordering.
- investigating May 07, 2026, 01:48 PM UTC
Our engineers are actively working to identify the cause and restore normal functionality as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.
- identified May 07, 2026, 02:03 PM UTC
Our engineers have identified the issue and are currently implementing a fix. We expect services to return to normal shortly. Thank you for your patience while we work to resolve this.