LOKE Outage History
LOKE is up right nowPingoru has recorded 17 incidents for LOKE: 17 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 4 of 744 (1%) |
| August 2026 | 4 | 3 of 744 (0%) |
| September 2026 | 7 | 70 of 720 (10%) |
| October 2026 | 2 | 12 of 744 (2%) |
| November 2026 | 0 | 0 of 193 (0%) |
Incidents, newest first
Major October 9, 2026 App Down for AU , UK, and SG Region 10h 28m Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — Singapore), Customer Applications and 14 more
Started Oct 09, 2026, 07:35 AM UTC· resolved Oct 09, 2026, 06:04 PM UTC
- identified Oct 09, 2026, 07:35 AM UTC
We are currently having technical difficulties resulting to AU region being down. Our Engineers are looking into this matter and resolving this incident.
- monitoring Oct 09, 2026, 08:12 AM UTC
We are currently up and AU server should be working as expected. Our Engineers have identified the issue and we are currently monitoring this incident to provide a smooth operation.
- identified Oct 09, 2026, 08:42 AM UTC
We are currently experiencing technical difficulties on SG region and will be unable to access the app as of the moment. Our engineers identified the issue and is working to resolve this incident.
- monitoring Oct 09, 2026, 09:29 AM UTC
The issue affecting access to the app in the AU and SG region has been identified, and our engineers have implemented a fix. We are currently monitoring the system to ensure services are recovering as expected and remain stable.
- resolved Oct 09, 2026, 06:04 PM UTC
The issue affecting app access in the AU and SG regions has been resolved, and services have been restored.
Minor October 8, 2026 App Down for AU Region 1h 13m Back Office, Back Office (Back Office — Australia / New Zealand), Customer Applications, Customer Applications (Customer Applications — Australia / New Zealand) and 8 more
Started Oct 08, 2026, 04:59 AM UTC· resolved Oct 08, 2026, 06:12 AM UTC
- investigating Oct 08, 2026, 04:59 AM UTC
We are currently experiencing server down for AU region. Our engineers are aware of the issue and are actively investigating. Further updates will be provided every 15 minutes.
- monitoring Oct 08, 2026, 05:03 AM UTC
We are glad to inform you that AU server is back. Our Engineers resolved the incident, we will continue to monitor to ensure a smooth operation.
- resolved Oct 08, 2026, 06:12 AM UTC
We can confirm that no issues were found upon monitoring. Thank you for your patience and understanding.
Minor September 24, 2026 Unable to access ordering page UK Region 7h 40m Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — United Kingdom), Customer Applications and 5 more
Started Sep 24, 2026, 11:50 AM UTC· resolved Sep 24, 2026, 07:30 PM UTC
- investigating Sep 24, 2026, 11:50 AM UTC
We are currently investigating an issue affecting access to the ordering page in the Australia (AU) region. Customers may be unable to access the ordering page or may experience difficulties loading it. Our team is investigating the issue and working to restore normal ordering functionality as soon as possible.
- identified Sep 24, 2026, 11:54 AM UTC
We are currently experiencing a partial outage affecting online ordering across the AU Region. Our engineers are aware of the issue and are actively investigating. Further updates will be provided every 30 minutes.
- monitoring Sep 24, 2026, 12:29 PM UTC
Service has been restored, and the issue is now resolved. We will continue monitoring to confirm ongoing stability.
- monitoring Sep 24, 2026, 02:01 PM UTC
Service has now been restored. We will continue to monitor the situation closely to ensure everything remains stable.
- identified Sep 24, 2026, 04:53 PM UTC
We are currently experiencing a partial outage affecting online ordering across the UK region. Our engineers are aware of the issue and are actively investigating. Further updates will be provided every 30 minutes.
- monitoring Sep 24, 2026, 05:06 PM UTC
Service has now been restored. We will continue to monitor the situation closely to ensure everything remains stable.
- resolved Sep 24, 2026, 07:30 PM UTC
Service has been fully restored for AU and UK. The incident is now resolved. Thank you for your patience and understanding.
Major September 20, 2026 Partial Service Disruption 1h 1m Back Office, Back Office (Back Office — United States), Customer Applications, Customer Applications (Customer Applications — United States) and 6 more
Started Sep 20, 2026, 03:57 PM UTC· resolved Sep 20, 2026, 04:59 PM UTC
- investigating Sep 20, 2026, 03:57 PM UTC
Some customers are reporting issues with the web ordering URL. This issue appears to be affecting customers in the USA region. Our engineering team is currently investigating this.
- identified Sep 20, 2026, 04:40 PM UTC
Our engineers have identified the issue and are currently working on a fix. We’ll continue to monitor the situation
- monitoring Sep 20, 2026, 04:52 PM UTC
Our engineers are continuing to work on the fix, and we are closely monitoring the issue for any changes. We appreciate your patience and understanding while the team works toward a resolution.
- resolved Sep 20, 2026, 04:59 PM UTC
Our engineers have deployed a fix, and the issue has been resolved. We are continuing to monitor the system to ensure everything is working as expected. Thank you for your patience and understanding.
Major September 19, 2026 Technical Issue 23h 29m Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — United Kingdom), Back Office (Back Office — Singapore) and 25 more
Started Sep 19, 2026, 05:43 PM UTC· resolved Sep 20, 2026, 05:12 PM UTC
- investigating Sep 19, 2026, 05:43 PM UTC
We are writing to inform you that the app is currently down, and orders are being affected across all regions, including the UK, USA, AU, and Singapore. Our engineering team is actively investigating the issue. Further updates will be provided every 30 minutes.
- monitoring Sep 19, 2026, 07:04 PM UTC
We are currently monitoring the incident. Our engineers are actively working to monitor the issue and ensure it is fully resolved. Thank you for your patience and understanding.
- resolved Sep 20, 2026, 05:12 PM UTC
The incident has been resolved. Our engineers have confirmed that the issue is no longer occurring, and we are continuing to monitor the system to ensure everything remains stable. Thank you for your patience and understanding.
Minor September 19, 2026 Partial Disruption 10h 33m Back Office, Back Office (Back Office — Australia / New Zealand), Customer Applications, Customer Applications (Customer Applications — Australia / New Zealand) and 8 more
Started Sep 19, 2026, 05:45 AM UTC· resolved Sep 19, 2026, 04:18 PM UTC
- investigating Sep 18, 2026, 01:43 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- investigating Sep 18, 2026, 01:55 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- identified Sep 18, 2026, 02:41 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- monitoring Sep 18, 2026, 02:51 PM UTC
We believe we have identified the fix and we will continue to actively monitor this.
- resolved Sep 18, 2026, 03:37 PM UTC
The issue has been resolved, and the app is now working normally.
- monitoring Sep 18, 2026, 04:14 PM UTC
We are currently experiencing an issue with the app. The issue is intermittent, but the app is currently working. We are continuing to monitor the situation.
- monitoring Sep 18, 2026, 05:44 PM UTC
The issue has been fixed, and services are back to normal. We will continue to monitor the situation.
- monitoring Sep 18, 2026, 06:14 PM UTC
We are continuing to monitor the system status.
- resolved Sep 18, 2026, 06:25 PM UTC
The issue has been successfully resolved, and online ordering is back up and functioning normally. We will continue to actively monitor the system to ensure ongoing stability. 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- identified Sep 19, 2026, 05:45 AM UTC
We are currently monitoring a potential disruption at the moment. Our Engineers are actively monitoring this issue right now. Thank you for your patience and understanding.
- monitoring Sep 19, 2026, 06:25 AM UTC
We are here to inform you that our Engineers have fixed the potential disruption that was causing a slow response from the app. We will continue to monitor this incident to provide a smooth experience. Thank you for your understanding.
- resolved Sep 19, 2026, 07:04 AM UTC
We would like to inform you, after successfully monitoring this incident. This issue is now resolved. Thank you for your cooperation.
- identified Sep 19, 2026, 11:53 AM UTC
There is an intermittent issue affecting the AU region. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
- identified Sep 19, 2026, 12:18 PM UTC
There is an intermittent issue affecting the AU region. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available. Back Office Australia / New Zealand United Kingdom Singapore United States Partial Service Disruption Customer Applications Australia / New Zealand United Kingdom Singapore United States Partial Service Disruption Terminal Australia / New Zealand United Kingdom Singapore Partial Service Disruption API Australia / New Zealand United Kingdom Singapore United States Partial Service Disruption Integrations Australia / New Zealand United Kingdom Singapore United States Partial Service Disruption Support Australia / New Zealand United Kingdom Singapore United States Partial Service Disruption 1 Upcoming Maintenances 7 Incidents Last 30 Days 1 Maintenances Last 30 Days External Services AWS EC2 Heroku Mandrill Status.io Stripe Zendesk Locations Scheduled Maintenance Scheduled Maintenance - Maintenance Upgrade Planned Maintenance Schedule August 26, 2026 05:30 - 07:00 UTC Components Back Office, Customer Applications, Terminal, API, Integrations, Support Locations Australia / New Zealand, United Kingdom, Singapore, United States Description Wednesday (August 26)– Maintenance Upgrade Time: 3:30 PM AEST Region: All regions A maintenance upgrade is scheduled for 3:30 PM Wednesday (AU time). This maintenance may impact services across all regions. During these maintenance windows, users may experience temporary service interruptions or degraded performance. We appreciate your patience and understanding while we complete these scheduled upgrades. We will provide further updates if there are any changes to the maintenance schedule or expected impact. History (Last 7 days) App Issue – Not Loading Partial Service Disruption Incident Status Partial Service Disruption Components Back Office, Customer Applications, Terminal, API, Integrations, Support Locations Australia / New Zealand, United Kingdom, Singapore, United States
Major September 18, 2026 Web Ordering – Intermittent Service 1d 7h Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — United Kingdom), Back Office (Back Office — Singapore) and 25 more
Started Sep 18, 2026, 01:43 PM UTC· resolved Sep 19, 2026, 09:34 PM UTC
- investigating Sep 18, 2026, 01:43 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- investigating Sep 18, 2026, 01:55 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- identified Sep 18, 2026, 02:41 PM UTC
We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
- monitoring Sep 18, 2026, 02:51 PM UTC
We believe we have identified the fix and we will continue to actively monitor this.
- resolved Sep 18, 2026, 03:37 PM UTC
The issue has been resolved, and the app is now working normally.
- monitoring Sep 18, 2026, 04:14 PM UTC
We are currently experiencing an issue with the app. The issue is intermittent, but the app is currently working. We are continuing to monitor the situation.
- monitoring Sep 18, 2026, 05:44 PM UTC
The issue has been fixed, and services are back to normal. We will continue to monitor the situation.
- monitoring Sep 18, 2026, 06:14 PM UTC
We are continuing to monitor the system status.
- resolved Sep 18, 2026, 06:25 PM UTC
The issue has been successfully resolved, and online ordering is back up and functioning normally. We will continue to actively monitor the system to ensure ongoing stability.
- resolved Sep 19, 2026, 09:34 PM UTC
The intermittent slowness issue affecting all regions has been resolved. Our engineering team has confirmed that the service is now operating normally. Thank you for your patience and understanding.
Minor September 3, 2026 Online Ordering Issues 10h 19m Integrations, Integrations (Integrations — United States)
Started Sep 03, 2026, 06:26 PM UTC· resolved Sep 04, 2026, 04:46 AM UTC
- investigating Sep 03, 2026, 06:26 PM UTC
We are currently investigating an issue affecting online ordering at some stores. Customers may experience difficulties when placing orders online. Our team is actively investigating the issue and working to restore normal service as soon as possible.
- investigating Sep 03, 2026, 07:08 PM UTC
Our investigation indicates that this issue is related to SpeedLine and is currently affecting some stores in the following states: Florida, Michigan, Texas, Ohio, Illinois, and Tennessee Customers at affected locations may experience issues when placing online orders. Our team is working closely with SpeedLine to investigate the issue and obtain further updates. We are actively monitoring the situation and will provide additional information as it becomes available.
- monitoring Sep 03, 2026, 07:24 PM UTC
SpeedLine has confirmed that a major storm in the Michigan area has caused power outages, affecting some stores and resulting in issues with online ordering. Our team will continue to monitor the affected locations and work closely with SpeedLine for further updates.
- monitoring Sep 04, 2026, 01:48 AM UTC
We are still actively monitoring online orders due to a Storm on certain locations. Our team will continue to monitor the affected locations and work closely with our 3rd parties for further updates.
- resolved Sep 04, 2026, 04:46 AM UTC
We are glad to inform you that orders are coming through for most stores that were affected by the Storm and Speedline provided successful orders. Affected State: Michigan,Florida, Texas, Ohio, Illinois, and Tennessee We appreciate your patience and understanding in this matter.
Minor September 1, 2026 Online Ordering — Intermittent Failures (Lightspeed O-Series) 3m Customer Applications, Customer Applications (Customer Applications — Australia / New Zealand), Customer Applications (Customer Applications — United Kingdom), Customer Applications (Customer Applications — Singapore) and 8 more
Started Sep 01, 2026, 01:43 AM UTC· resolved Sep 01, 2026, 01:47 AM UTC
- investigating Sep 01, 2026, 01:43 AM UTC
We have been notified of an issue affecting online ordering for merchants on Lightspeed Restaurant (O-Series). Lightspeed has confirmed that integration partners are intermittently unable to reach their O-Series API, which may cause order delays or failed orders. Issue start time: approximately 11:10 AM AEST, Tue 1 Sep 2026 Lightspeed's status page: https://status.lightspeedhq.com/incidents/y1b8stw1vylh We'll post another update as soon as we hear from Lightspeed.
- resolved Sep 01, 2026, 01:47 AM UTC
This issue has been resolved. Lightspeed has confirmed they corrected a configuration error on their side and the O-Series API is operating normally again.
Major August 31, 2026 Online Ordering Down for AU 26m Back Office, Back Office (Back Office — Australia / New Zealand), Customer Applications, Customer Applications (Customer Applications — Australia / New Zealand) and 8 more
Started Aug 31, 2026, 07:41 AM UTC· resolved Aug 31, 2026, 08:07 AM UTC
- investigating Aug 31, 2026, 07:41 AM UTC
We are currently experiencing a service disruption that is affecting all AU app Our Engineering Team is working hard to identify the root cause and implement a solution. This is impacting any customer using the app. We will send an additional update once we have resolved the issue.
- monitoring Aug 31, 2026, 07:51 AM UTC
We are glad to inform you that Online Ordering is now back and running. Our Engineers identified the issue that causes a temporary outage and have deployed a fix immediately. We will still monitor the situation. Thank you for your understanding.
- resolved Aug 31, 2026, 08:07 AM UTC
Upon carefully monitoring all apps on AU, we can confirm that the incident is now resolved. Thank you for your understanding.
Major August 27, 2026 Checkmate Global Outage 1h 2m Integrations, Integrations (Integrations — United States)
Started Aug 27, 2026, 07:03 PM UTC· resolved Aug 27, 2026, 08:06 PM UTC
- identified Aug 27, 2026, 07:03 PM UTC
We are currently experiencing a global outage with Checkmate, which is affecting online ordering and third-party orders. Our teams have been notified, and Checkmate is actively investigating the issue. During this time, stores may experience issues receiving or processing online and third-party orders. Please monitor your orders closely and contact Support if you need any assistance. We will provide another update once we receive further information from Checkmate.
- resolved Aug 27, 2026, 08:06 PM UTC
The global Checkmate outage affecting online ordering and third-party orders has been resolved. Online and third-party ordering should now be operating normally. Thank you for your patience while the issue was being investigated and resolved.
Minor August 24, 2026 App is currently down -AU 55m Back Office, Back Office (Back Office — Australia / New Zealand), Customer Applications, Customer Applications (Customer Applications — Australia / New Zealand) and 2 more
Started Aug 24, 2026, 08:46 PM UTC· resolved Aug 24, 2026, 09:42 PM UTC
- identified Aug 24, 2026, 08:46 PM UTC
The app is currently experiencing an outage, and our AU Engineering team is aware of the issue and actively working on a fix. We’ll provide another update as soon as we have further information. We apologize for the inconvenience.
- resolved Aug 24, 2026, 09:42 PM UTC
Ordering is now back up and running. Customers can access the app and web ordering and place orders as normal. Thank you for your patience and understanding while we worked to resolve the issue.
Minor August 3, 2026 Incident Notice - Orders Stuck on Pending 35m Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — United Kingdom), Back Office (Back Office — Singapore) and 25 more
Started Aug 03, 2026, 11:49 PM UTC· resolved Aug 04, 2026, 12:24 AM UTC
- identified Aug 03, 2026, 11:49 PM UTC
We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.
- investigating Aug 03, 2026, 11:52 PM UTC
We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.
- monitoring Aug 04, 2026, 12:01 AM UTC
Transactions are being accepted.
- monitoring Aug 04, 2026, 12:19 AM UTC
Checkmate have issued a notification that their platform is now back online. Orders are now active and being processed and accepted to normal levels.
- resolved Aug 04, 2026, 12:24 AM UTC
Orders are now active and being processed and accepted to normal levels.
Major July 24, 2026 Website Access Issues 2h 7m Back Office, Back Office (Back Office — Australia / New Zealand), Back Office (Back Office — United Kingdom), Back Office (Back Office — Singapore) and 25 more
Started Jul 24, 2026, 10:25 PM UTC· resolved Jul 25, 2026, 12:32 AM UTC
- investigating Jul 24, 2026, 10:25 PM UTC
We are currently investigating an issue affecting website access. Customers and merchants may experience login failures, slow loading times, or errors when accessing the cart. Our team is actively working to resolve the issue. We apologize for the inconvenience and will provide updates as they become available.
- investigating Jul 24, 2026, 10:33 PM UTC
We are currently investigating an issue affecting website access. Customers and merchants may experience login failures, slow loading times, or errors when accessing the cart. Our team is actively working to resolve the issue. We apologize for the inconvenience and will provide updates as they become available.
- identified Jul 24, 2026, 10:48 PM UTC
We have identified the issue affecting the service and are actively working to restore normal functionality. We appreciate your patience and will share another update as soon as possible.
- monitoring Jul 24, 2026, 11:02 PM UTC
Service has been restored, and we are monitoring the environment to ensure everything continues to operate normally. Thank you for your patience.
- monitoring Jul 24, 2026, 11:59 PM UTC
The implemented fix has been successful, and all services are now operating normally. We are continuing to monitor the platform closely to ensure stability. Thank you for your patience while we worked to resolve this issue.
- resolved Jul 25, 2026, 12:32 AM UTC
The incident has been fully resolved. After implementing the fix and completing a monitoring period, we have verified that all affected services are functioning normally. Thank you for your patience while we worked to restore service.
Major July 3, 2026 Online Ordering Temporary Down 1h 43m Back Office, Back Office (Back Office — United States), Customer Applications, Customer Applications (Customer Applications — United States) and 6 more
Started Jul 03, 2026, 11:39 PM UTC· resolved Jul 04, 2026, 01:22 AM UTC
- identified Jul 03, 2026, 11:39 PM UTC
We are here to inform you that online ordering is currently down. Are Engineers have identified an issue and working on a fix. We will update you shortly. Thank you for your patience
- monitoring Jul 04, 2026, 12:11 AM UTC
We are happy to inform you that our Engineers fixed the issue with Online Ordering and is now working. We truly apologise for the inconvenience and thank you for your patience. We will still continue to monitor this to ensure a smooth Operation.
- resolved Jul 04, 2026, 01:22 AM UTC
Upon closely monitoring this issue, we will now be marking this as Resolved. Thank you for your patience and understanding.
Major June 24, 2026 App Down for iOS users only 2h 18m Back Office, Back Office (Back Office — United States), Customer Applications, Customer Applications (Customer Applications — United States) and 6 more
Started Jun 24, 2026, 11:51 PM UTC· resolved Jun 25, 2026, 02:09 AM UTC
- investigating Jun 24, 2026, 11:51 PM UTC
We are currently experiencing a service disruption that is affecting Vocelli's Pizza iOS users Our Engineering Team is working hard to identify the root cause and implement a solution. This is impacting any customer that are trying to use the app using iOS. We will send an additional update once we have resolved the issue.
- monitoring Jun 25, 2026, 01:23 AM UTC
Our Engineers determined the issue and have now fixed the Vocelli's Pizza app which takes time to load on iOS users. We will still continue to monitor this incident. Thank you for you patience.
- resolved Jun 25, 2026, 02:09 AM UTC
Our engineers confirmed that the issue for Vocelli's App stuck in loading is now resolved and completely working. We appreciate your patience.
Minor May 7, 2026 Ordering Issue – Store Locations Unavailable 1h 31m Customer Applications, Customer Applications (Customer Applications — United States)
Started May 07, 2026, 01:28 PM UTC· resolved May 07, 2026, 03:00 PM UTC
- investigating May 07, 2026, 01:28 PM UTC
We are currently investigating an issue affecting multiple store locations where customers are unable to place orders and run into an error saying the store location is not available for ordering.
- investigating May 07, 2026, 01:48 PM UTC
Our engineers are actively working to identify the cause and restore normal functionality as quickly as possible. We appreciate your patience and will continue to share updates as more information becomes available.
- identified May 07, 2026, 02:03 PM UTC
Our engineers have identified the issue and are currently implementing a fix. We expect services to return to normal shortly. Thank you for your patience while we work to resolve this.