LOKE incident

Online Ordering Down for AU

Major Resolved View vendor source →

LOKE experienced a major incident on August 31, 2026 affecting Back Office and Customer Applications and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 07:41 AM UTC
Resolved
Aug 31, 2026, 08:07 AM UTC
Duration
25m
Detected by Pingoru
Aug 31, 2026, 07:41 AM UTC

Affected components

Back OfficeCustomer ApplicationsTerminalAPIIntegrationsSupportSupport (Australia / New Zealand)

Update timeline

  1. investigating Aug 31, 2026, 07:41 AM UTC

    We are currently experiencing a service disruption that is affecting all AU app Our Engineering Team is working hard to identify the root cause and implement a solution. This is impacting any customer using the app. We will send an additional update once we have resolved the issue.

  2. investigating Aug 31, 2026, 07:41 AM UTC

    We are currently experiencing a service disruption that is affecting all AU app Our Engineering Team is working hard to identify the root cause and implement a solution. This is impacting any customer using the app. We will send an additional update once we have resolved the issue.

  3. monitoring Aug 31, 2026, 07:51 AM UTC

    We are glad to inform you that Online Ordering is now back and running. Our Engineers identified the issue that causes a temporary outage and have deployed a fix immediately. We will still monitor the situation. Thank you for your understanding.

  4. monitoring Aug 31, 2026, 07:51 AM UTC

    We are glad to inform you that Online Ordering is now back and running. Our Engineers identified the issue that causes a temporary outage and have deployed a fix immediately. We will still monitor the situation. Thank you for your understanding.

  5. resolved Aug 31, 2026, 08:07 AM UTC

    Upon carefully monitoring all apps on AU, we can confirm that the incident is now resolved. Thank you for your understanding. 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