LOKE is currently experiencing a major incident affecting Back Office and Customer Applications and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Back OfficeCustomer ApplicationsTerminalAPIIntegrationsSupportSupport (Australia / New Zealand)Support (Singapore)
Update timeline
- identified Oct 09, 2026, 07:35 AM UTC
We are currently having technical difficulties resulting to AU region being down. Our Engineers are looking into this matter and resolving this incident.
- monitoring Oct 09, 2026, 08:12 AM UTC
We are currently up and AU server should be working as expected. Our Engineers have identified the issue and we are currently monitoring this incident to provide a smooth operation.
- identified Oct 09, 2026, 08:42 AM UTC
We are currently experiencing technical difficulties on SG region and will be unable to access the app as of the moment. Our engineers identified the issue and is working to resolve this incident.