LOKE incident

Web Ordering – Intermittent Service

Resolved after 1 day 7 hours, affecting Back Office and Back Office (Back Office — Australia / New Zealand) and 1 more, on September 18, 2026.

resolved Sep 19, 2026, 09:34 PM UTC

The intermittent slowness issue affecting all regions has been resolved. Our engineering team has confirmed that the service is now operating normally. Thank you for your patience and understanding.

Started: Sep 18, 2026, 01:43 PM UTC
Resolved: Sep 19, 2026, 09:34 PM UTC
Duration: 1d 7h
Detected by Pingoru: Sep 18, 2026, 01:43 PM UTC

Affected components

Back OfficeBack Office (Back Office — Australia / New Zealand)Back Office (Back Office — United Kingdom)Back Office (Back Office — Singapore)Back Office (Back Office — United States)Customer ApplicationsCustomer Applications (Customer Applications — Australia / New Zealand)Customer Applications (Customer Applications — United Kingdom)Customer Applications (Customer Applications — Singapore)Customer Applications (Customer Applications — United States)

Update timeline

investigating Sep 18, 2026, 01:43 PM UTC

We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
investigating Sep 18, 2026, 01:55 PM UTC

We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
identified Sep 18, 2026, 02:41 PM UTC

We are currently experiencing an issue with the app, it’s not loading intermittently. The issue has been observed across multiple stores. We are investigating the issue and will provide an update once we have more information.
monitoring Sep 18, 2026, 02:51 PM UTC

We believe we have identified the fix and we will continue to actively monitor this.
resolved Sep 18, 2026, 03:37 PM UTC

The issue has been resolved, and the app is now working normally.
monitoring Sep 18, 2026, 04:14 PM UTC

We are currently experiencing an issue with the app. The issue is intermittent, but the app is currently working. We are continuing to monitor the situation.
monitoring Sep 18, 2026, 05:44 PM UTC

The issue has been fixed, and services are back to normal. We will continue to monitor the situation.
monitoring Sep 18, 2026, 06:14 PM UTC

We are continuing to monitor the system status.
resolved Sep 18, 2026, 06:25 PM UTC

The issue has been successfully resolved, and online ordering is back up and functioning normally. We will continue to actively monitor the system to ensure ongoing stability.
resolved Sep 19, 2026, 09:34 PM UTC

The intermittent slowness issue affecting all regions has been resolved. Our engineering team has confirmed that the service is now operating normally. Thank you for your patience and understanding.

Your product runs on more than LOKE

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.