LOKE incident

Incident Notice - Orders Stuck on Pending

Minor Resolved View vendor source →

LOKE experienced a minor incident on August 3, 2026 affecting Back Office and Customer Applications and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 11:49 PM UTC
Resolved
Aug 04, 2026, 12:24 AM UTC
Duration
34m
Detected by Pingoru
Aug 03, 2026, 11:49 PM UTC

Affected components

Back OfficeCustomer ApplicationsTerminalAPIIntegrationsSupportSupport (Australia / New Zealand)Support (United Kingdom)Support (Singapore)Support (United States)

Update timeline

  1. identified Aug 03, 2026, 11:49 PM UTC

    We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.

  2. identified Aug 03, 2026, 11:49 PM UTC

    We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.

  3. investigating Aug 03, 2026, 11:52 PM UTC

    We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.

  4. investigating Aug 03, 2026, 11:52 PM UTC

    We are currently aware of an issue affecting Checkmate, which is impacting the integration between Checkmate and LOKE. Our team is working with the Checkmate team to investigate the issue and restore normal service as quickly as possible.

  5. monitoring Aug 04, 2026, 12:01 AM UTC

    Transactions are being accepted.

  6. monitoring Aug 04, 2026, 12:01 AM UTC

    Transactions are being accepted.

  7. monitoring Aug 04, 2026, 12:19 AM UTC

    Checkmate have issued a notification that their platform is now back online. Orders are now active and being processed and accepted to normal levels.

  8. monitoring Aug 04, 2026, 12:19 AM UTC

    Checkmate have issued a notification that their platform is now back online. Orders are now active and being processed and accepted to normal levels.

  9. resolved Aug 04, 2026, 12:24 AM UTC

    Orders are now active and being processed and accepted to normal levels. 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