LOKE incident

Online Ordering Temporary Down

Major Resolved View vendor source →

LOKE experienced a major incident on July 3, 2026 affecting Back Office and Customer Applications and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 11:39 PM UTC
Resolved
Jul 04, 2026, 01:22 AM UTC
Duration
1h 42m
Detected by Pingoru
Jul 03, 2026, 11:39 PM UTC

Affected components

Back OfficeCustomer ApplicationsAPIIntegrationsSupportSupport (United States)

Update timeline

  1. identified Jul 03, 2026, 11:39 PM UTC

    We are here to inform you that online ordering is currently down. Are Engineers have identified an issue and working on a fix. We will update you shortly. Thank you for your patience

  2. identified Jul 03, 2026, 11:39 PM UTC

    We are here to inform you that online ordering is currently down. Are Engineers have identified an issue and working on a fix. We will update you shortly. Thank you for your patience

  3. monitoring Jul 04, 2026, 12:11 AM UTC

    We are happy to inform you that our Engineers fixed the issue with Online Ordering and is now working. We truly apologise for the inconvenience and thank you for your patience. We will still continue to monitor this to ensure a smooth Operation.

  4. monitoring Jul 04, 2026, 12:11 AM UTC

    We are happy to inform you that our Engineers fixed the issue with Online Ordering and is now working. We truly apologise for the inconvenience and thank you for your patience. We will still continue to monitor this to ensure a smooth Operation.

  5. resolved Jul 04, 2026, 01:22 AM UTC

    Upon closely monitoring this issue, we will now be marking this as Resolved. Thank you for your patience and understanding. 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