Technical Issue

Update timeline

1. investigating Sep 19, 2026, 05:43 PM UTC

   Ordering is down at the moment for the USA. Our engineering team is actively investigating the issue. Further updates will be provided every 30 minutes. This incident is also affecting UK, AU and SG.

2. investigating Sep 19, 2026, 05:43 PM UTC

   We are writing to inform you that the app is currently down, and orders are being affected across all regions, including the UK, USA, AU, and Singapore. Our engineering team is actively investigating the issue. Further updates will be provided every 30 minutes.

3. monitoring Sep 19, 2026, 07:04 PM UTC

   We are currently monitoring the incident. Our engineers are actively working to monitor the issue and ensure it is fully resolved. Thank you for your patience and understanding.

4. monitoring Sep 19, 2026, 07:04 PM UTC

   We are currently monitoring the incident. Our engineers are actively working to monitor the issue and ensure it is fully resolved. Thank you for your patience and understanding.

5. resolved Sep 20, 2026, 05:12 PM UTC

   The incident has been resolved. Our engineers have confirmed that the issue is no longer occurring, and we are continuing to monitor the system to ensure everything remains stable. Thank you for your patience and understanding. 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