LMS365 incident

User progress failing to load in Catalog Admin Center

Minor Resolved View vendor source →

LMS365 experienced a minor incident on July 21, 2025 affecting Learn365 Government Community Cloud and Learn365 Government Community Cloud High, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 06:51 PM UTC
Resolved
Jul 21, 2025, 07:37 PM UTC
Duration
45m
Detected by Pingoru
Jul 21, 2025, 06:51 PM UTC

Affected components

Learn365 Government Community CloudLearn365 Government Community Cloud High

Update timeline

  1. investigating Jul 21, 2025, 06:51 PM UTC

    We are currently investigating an issue affecting GCC and GCCH customers related to user progress not loading from the Learn365 Catalog Admin Center.

  2. investigating Jul 21, 2025, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 21, 2025, 07:37 PM UTC

    Our team has resolved the issue preventing User Progress from loading in the Catalog Admin Center. If you continue to experience issues, please reach out to the Zensai Support Team.