LMS365 experienced a notice incident on October 10, 2025 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 45d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2025, 11:01 AM UTC
We are aware of the issue affecting the creation of sessions ('Oops, something went wrong' error) in certain regions and are actively investigating the matter to resolve it as quickly as possible. In the meantime, if you are experiencing this problem, we recommend using the following workaround: you can create a Teams meeting and paste the meeting link into the session settings to ensure your sessions are created successfully. Thank you for your patience and understanding as we work to address this issue.
- investigating Oct 29, 2025, 04:25 PM UTC
We are continuing to investigate this issue.
- investigating Oct 30, 2025, 08:37 AM UTC
We are continuing to investigate this issue.
- resolved Nov 24, 2025, 07:53 PM UTC
This incident has been resolved.
- postmortem Dec 02, 2025, 11:33 AM UTC
# **Session Creation Disruption in Select Regions** **Summary** Customers in select regions were unable to create sessions due to an unexpected issue related to Microsoft 365 licensing changes. When attempting to create a session, the system produced an error “Oops, something went wrong”, preventing the generation of a Teams meeting link. **Root Cause** Microsoft recently modified the licensing structure for certain Microsoft 365 accounts: [https://www.microsoft.com/en-us/licensing/news/Microsoft365-Teams-2025](https://www.microsoft.com/en-us/licensing/news/Microsoft365-Teams-2025) Previously, **Exchange Online Plan 1** often included **Teams** by default as part of a bundled suite. For many customers, session creation continued to work because their accounts already had an active Teams license. However, for affected customers, the Teams component was no longer included automatically. As a result, our platform was **unable to generate a Teams meeting link** during session creation. **Additional Note on Email App Settings** Microsoft confirmed that the following email app permissions are sufficient for proper access to users’ mailboxes and calendars: * Outlook on the Web * Exchange Web Services \(EWS\) * MAPI \(Outlook Desktop\) **Resolution** To restore full functionality and successfully create a session with a Teams meeting link, сustomers affected by the change need to ensure that both of the following licenses are assigned: 1. **Exchange Online Plan 1** 2. **Microsoft Teams license** In Learn365, reconnecting the account through **Notification Settings** is recommended to refresh permissions and ensure stability. Once the appropriate actions are applied, session creation and automatic Teams meeting generation resume working as expected. If you have any questions or are still experiencing issues, please reach out to us by opening a support ticket: [https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support#h\_01HBZEW0Z0FGSEJ6Z8VNKTFGK0](https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support#h_01HBZEW0Z0FGSEJ6Z8VNKTFGK0) We will be happy to assist you.