LMS365 incident
Issues with clearing, editing learner progress and forcing retakes in Learn365
LMS365 experienced a notice incident on June 5, 2026 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2026, 02:19 PM UTC
We are currently experiencing an issue affecting learner progress management actions in Learn365. Some customers may be unable to clear learner progress, edit learner progress, or force a retake. These actions may keep loading without completing or return an error. Our engineering team has identified the issue as related to a recent migration and is actively working on a fix. We expect the fix to be available soon. We will provide further updates as soon as more information is available.
- resolved Jun 05, 2026, 03:11 PM UTC
The fix has been deployed, and the affected functionality should now be working as expected. If you experience any unexpected behavior, please reach out to our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support