LMS365 incident

Impact on Perform&Engage 365 access due to Azure Front Door outage. Compliance Service is also affected.

Minor Resolved View vendor source →

LMS365 experienced a minor incident on October 9, 2025 affecting Learn365 Compliance Service Central US and Perform & Engage 365 Application and 1 more component, lasting 7h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 10:19 AM UTC
Resolved
Oct 09, 2025, 06:03 PM UTC
Duration
7h 43m
Detected by Pingoru
Oct 09, 2025, 10:19 AM UTC

Affected components

Learn365 Compliance Service Central USPerform & Engage 365 ApplicationLearn365 Compliance Service North EuropePerform & Engage 365 WebLearn365 Compliance Service Canada Central

Update timeline

  1. identified Oct 09, 2025, 10:19 AM UTC

    We are currently experiencing issues with Perform&Engage 365 access as a result of the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status). Some users may encounter degraded performance or difficulties loading pages. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

  2. identified Oct 09, 2025, 12:38 PM UTC

    Compliance Service is also affected by the Azure Front Door issue. Document conversion and deployment may be delayed while the Microsoft services are degraded.

  3. monitoring Oct 09, 2025, 02:07 PM UTC

    As per Microsoft, https://azure.status.microsoft/en-gb/status Current Status: Azure customers using Azure Front Door (AFD) should see consistent availability with slightly higher latencies decreasing as we continue to recover additional resources.

  4. resolved Oct 09, 2025, 06:03 PM UTC

    We are pleased to inform you that the issue impacting access to Perform&Engage 365 and the Compliance Service due to the Azure Front Door outage has been fully resolved. This aligns with Microsoft's confirmation that the underlying outage has been mitigated, with all affected services recovering completely. Our monitoring confirms that Perform&Engage 365 and the Compliance Service are now operating normally, with no further disruptions observed. We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.