LMS365 experienced a major incident on October 9, 2025 affecting Learn365 for Microsoft Teams, lasting 8h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2025, 09:50 AM UTC
We would like to inform you that we are currently addressing an issue affecting user access to Learn365 within MS Teams. This disruption is due to a global MSAL update implemented by Microsoft. To ensure seamless functionality, we are working diligently to update our MSAL version. Please note that the app will be temporarily unavailable today as we complete this process. Thank you for your understanding and patience.
- identified Oct 09, 2025, 11:09 AM UTC
We would like to provide you with an important update regarding the temporary disruption to Learn365 within MS Teams. Initially, this issue was believed to be related to the MSAL update implemented by Microsoft. However, upon further investigation, we have determined that the root cause is linked to the ongoing Azure Front Door outage reported by Microsoft (https://azure.status.microsoft/en-us/status). As a result of this outage, some users may experience degraded performance or difficulties loading pages. Please rest assured that we are closely monitoring the situation and are in constant communication with Microsoft to ensure a timely resolution. We understand how critical uninterrupted access to Learn365 is for your day-to-day activities, and we sincerely apologize for any inconvenience this may have caused. We will continue to keep you informed with updates as soon as more information becomes available.
- monitoring Oct 09, 2025, 02:11 PM UTC
Based on internal monitoring and system logs, we can confirm that Learn365 in Microsoft Teams is operating with no major disruptions observed. It corresponds to Microsoft’s latest update on the Azure Status Page (https://azure.status.microsoft/en-gb/status): Current Status: Azure customers using Azure Front Door (AFD) are experiencing consistent availability, with slightly elevated latencies that continue to decrease as additional resources recover.
- resolved Oct 09, 2025, 06:01 PM UTC
We are pleased to inform you that the issue affecting access to Learn365 within MS Teams has been fully resolved. This aligns with Microsoft's confirmation that the underlying Azure Front Door outage has been mitigated, with all affected services recovering completely. Our monitoring confirms that Learn365 is now operating normally in Microsoft Teams, with no further disruptions observed. We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.