LMS365 incident

Courses Reporting Successful Completion but Remaining In-Progress

Notice Resolved View vendor source →

LMS365 experienced a notice incident on September 10, 2026 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 03:49 PM UTC
Resolved
Sep 11, 2026, 09:46 PM UTC
Duration
1d 5h
Detected by Pingoru
Sep 10, 2026, 03:49 PM UTC

Affected components

Learn365 North EuropeLearn365 United StatesLearn365 JapanLearn365 AustraliaLearn365 CanadaLearn365 United KingdomLearn365 GermanyLearn365 SwitzerlandLearn365 Government Community CloudLearn365 Government Community Cloud High

Update timeline

  1. identified Sep 04, 2026, 03:49 PM UTC

    We are currently experiencing an issue with course completions, mostly regarding courses with SCORM packages, where the package/course will be completed, but the course will remain as In-Progress with a 100% completion percentage. The issue has been identified and a hotfix will be released.

  2. resolved Sep 14, 2026, 09:46 PM UTC

    A fix has been successfully deployed to address the issue affecting SCORM course completions. Following the deployment, SCORM completion behavior has been restored to its expected state, and courses should now correctly reflect the learner’s completion status instead of remaining In Progress after successful completion. The issue is considered resolved, and SCORM course completion should now function as expected across the affected environments.