Is LMS365 down?

We are currently experiencing an issue with course completions, mostly regarding courses with SCORM packages, where the package/course will be completed, but the course will remain as In-Progress with a 100% completion percentage. The issue has been identified and a hotfix will be released.

A fix has been successfully deployed to address the issue affecting SCORM course completions. Following the deployment, SCORM completion behavior has been restored to its expected state, and courses should now correctly reflect the learner’s completion status instead of remaining In Progress after successful completion. The issue is considered resolved, and SCORM course completion should now function as expected across the affected environments.

We have identified an issue affecting email notifications for customers using the legacy Perform & Engage (Weekly10) notification configuration. Our investigation found that Amazon Web Services (AWS), which supports this legacy email infrastructure, flagged an issue with the associated account and temporarily paused email sending from this service. As a result, some notification emails sent through the legacy configuration may not be delivered. Customers using the default notification sender ([email protected]) are not affected. As a mitigation, we are proactively migrating affected organizations from the legacy configuration to the default notification sender and notifying impacted administrators of the sender address change. Our teams are actively working to complete these migrations and minimize further impact. We will provide further updates as needed.

All affected customers have now been successfully migrated to Azure Communication Services and have been informed of the change. Email notification delivery has been restored for the impacted organizations, and no further action is required from customers. If you have any questions or experience any further issues, you can always create a support ticket through our Help Center.