LMS365 Outage History

This incident has been resolved.

Between 05:30 and 07:30 CET, we experienced an issue in the Central US region affecting the Audit service. During this period, certain user profile synchronization events resulted in unexpected audit behavior. The issue has been identified and addressed, and the service is operating normally. We are reviewing additional safeguards to prevent similar occurrences in the future.

This incident has been resolved.

Customers experienced a short‑term (12:37 - 13:46 UTC) service disruption in the US region, during which some Learn365 applications and admin pages were temporarily unavailable. The issue has been fully resolved, all services are now operating normally, and our team continues to closely monitor the system to ensure stability.

The issue has been addressed and the service is operating normally. Following the deployment of the fix, we have verified that the platform is functioning as expected. If you experience any unexpected behavior, please reach out to our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support Thank you for your patience while we worked to resolve this matter.

Microsoft has confirmed that the issue was caused by a service degradation on their side. Their engineering team investigated the incident and implemented the necessary fixes to restore service stability. The service is now fully operational, and we are not observing any further impact. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while the issue was being resolved. If you experience any related concerns, please don’t hesitate to contact our Support team: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

After monitoring the effectiveness of the fix that was released we have seen a full recovery of functionality to users populating within Entra ID Groups.

The hotfix that was released has resolved the issue and we have observed enrollments completing. If you are observing lingering issues with enrollments after 630am UTC please reach out to our Support Team for additional assistance.

Our team has resolved the issue that was causing difficulty loading Instructor Led Training sessions in the Learn365 Admin Center. If you continue to experience issues, please reach out to the Zensai Support Team.

We would let you know that Perform & Engage 365 is now running smoothly. We’ve applied a fix to prevent the server from crashing, and the application is fully functional. The root cause was an inefficient query that failed to complete. To prevent similar issues, we’ve implemented a monitoring script that automatically terminates long-running queries, ensuring the database server remains stable. If you experience any issues, please don’t hesitate to contact our technical support by submitting a ticket: https://weekly10.zendesk.com/hc/en-us/articles/14012220303133-Submit-a-request-to-Zensai-Product-Su…

The issue has been resolved. The incident was linked to a recent SharePoint Online update, changes in MSAL (Microsoft Authentication Library), and a few unexpected edge cases that impacted service stability. Our engineering team has deployed a fix and confirmed that all affected services are now operating normally. We will continue to monitor for any residual impact, but no further disruptions are expected at this time. Thank you for your patience and understanding throughout the investigation.

We are pleased to inform you that the issue impacting access to Perform&Engage 365 and the Compliance Service due to the Azure Front Door outage has been fully resolved. This aligns with Microsoft's confirmation that the underlying outage has been mitigated, with all affected services recovering completely. Our monitoring confirms that Perform&Engage 365 and the Compliance Service are now operating normally, with no further disruptions observed. We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.

We are pleased to inform you that the issue affecting access to Learn365 within MS Teams has been fully resolved. This aligns with Microsoft's confirmation that the underlying Azure Front Door outage has been mitigated, with all affected services recovering completely. Our monitoring confirms that Learn365 is now operating normally in Microsoft Teams, with no further disruptions observed. We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.

Due to urgent technical maintenance, Perform & Engage DE was temporarily unavailable for approximately 40 minutes. The issue has now been resolved, and the platform is fully operational.

We are pleased to inform you that the issue affecting access to Learn365 web parts has been fully resolved. Our monitoring confirms that Learn365 is now operating normally, with no further disruptions observed. We sincerely apologize for any inconvenience this may have caused to your daily operations and appreciate your patience during this time. If you encounter any lingering issues, please reach out to our support team.

Some customers may have experienced problems accessing Learn365 in the NE region this morning. The main reason for this was scheduled maintenance by Microsoft. As per Microsoft: This notification is for previously scheduled maintenance to your Azure SQL Database instance(s) in North Europe. Unfortunately, maintenance is taking longer than expected. Maintenance is currently paused and will be resumed at 21:00 UTC on 05 Sep 2025 (22:00 GMT Standard Time on 05 Sep 2025) and is expected to complete by 05:00 UTC on 06 Sep 2025 (06:00 GMT Standard Time on 06 Sep 2025).

We can confirm that the issue with the Learn365 Automation Center is now resolved. If you notice any issue going forward, please reach out to us. Thank you for your patience!

Our team has resolved the issue preventing User Progress from loading in the Catalog Admin Center. If you continue to experience issues, please reach out to the Zensai Support Team.

We have investigated the issue and determined that no changes were required on our end, as it appears to have been a transient incident. The system is currently operating normally. We will continue to monitor the situation to ensure stability. Thank you for your patience.

On May 30, 2025, we experienced performance issues with the database servicing pro.weekly10.net. The database was overloaded, leading to long load times and errors for users. To resolve this, we increased the processing power behind the database, resulting in a brief downtime from 3:57 PM GMT to 4:14 PM GMT. The upgrade was completed successfully, and performance improved. We apologize for any inconvenience caused.

We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved. This issue has now been fixed, and the solution has been deployed to all affected environments. We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support