LMS365 incident

Blank certificates issue in non-English locale courses

Notice Resolved View vendor source →

LMS365 experienced a notice incident on May 28, 2025 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 23h 8m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 08:31 AM UTC
Resolved
May 29, 2025, 07:40 AM UTC
Duration
23h 8m
Detected by Pingoru
May 28, 2025, 08:31 AM UTC

Affected components

Learn365 North EuropeLearn365 United StatesLearn365 JapanLearn365 AustraliaLearn365 CanadaLearn365 United KingdomLearn365 GermanyLearn365 Switzerland

Update timeline

  1. identified May 28, 2025, 08:31 AM UTC

    We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file. Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available. Thank you for your patience and understanding.

  2. resolved May 29, 2025, 09:37 AM UTC

    We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved. This issue has now been fixed, and the solution has been deployed to all affected environments. We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support