Lemon Way Outage History

Dear Partners, We are currently experiencing an issue affecting some QES tasks, caused by an incident at one of our third-party providers. At this time, QES tasks cannot be completed until the provider fully restores service. Our team is actively monitoring the situation and we will share another update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience. -- Nous rencontrons actuellement un incident impactant certaines tâches QES, en raison d’un problème chez l’un de nos fournisseurs tiers. À ce stade, les tâches QES ne peuvent pas être finalisées tant que le service du fournisseur n’est pas complètement rétabli. Nos équipes suivent la situation de près et nous partagerons une nouvelle mise à jour dès que nous aurons plus d’informations. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions pour votre patience.

We are currently facing a bank statement issue impacting our crediting processes. This issue is limited to clients holding a Barclays IT and DE account. As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

We are currently facing a bank statement issue impacting our crediting processes for Italian Bank Accounts As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

The automated reconciliation of incoming transfers, incoming Direct Debit, Cheques, Chargeback is now finalized. The manual treatments are now on going. Incoming bank transfers sent to Barclays banks (UK, Germany and Italy) are still not processed. We are currently working on an fix to include Barclays treatment (missing yesterday's and today's operations). We are really sorry for the inconvenience and we'll inform once the issue is solved

Dear Partner, We are currently experiencing widespread connectivity issues affecting several third-party services, including our ticketing system. This outage originates from a major incident impacting Cloudflare, which is preventing us from accessing essential tools used to handle support tickets. As a result, our ability to process and respond to customer requests is temporarily limited. We are closely monitoring the situation and will restore full service as soon as Cloudflare resolves the underlying issue. Thank you for your patience and understanding.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Dear customers, Our DNS provider is suffering from instabilities on their end, which is in turn provoking some instabilities on our production and sandbox environments. In production and sandbox, the products concerned are : - Webkit - Oauth - Online onboarding Symptoms observed : the products listed above become randomly unavailable for a short duration. Unfortunately, we cannot do much about this until the issue is resolved on our provider side. Rest assured we will keep updating you through this incident when we know more. We apologize for the inconvenience, Lemonway's production team.

We are currently experiencing increased latency in the sandbox environment. Our technical team is actively investigating and working on a resolution. Thank you for your patience.

Dear Partners, We would like to inform you that one of our PSP is currently experiencing an issue affecting the acceptance of card payments. They are actively investigating the root cause and are working diligently to resolve the issue as quickly as possible. We fully understand the inconvenience this may cause and want to assure you that restoring service is our top priority. During this time, we kindly ask for your patience and understanding. We truly value your partnership and remain committed to providing the highest level of service. Please rest assured that our team is doing everything necessary to restore full card payment functionality. Thank you for your continued support and trust. Best regards, The Lemonway Team

Since 2025-04-23 2PM CET an error occurred and led to online onboardings staying in pending status (account not validated, wallet not created) Our Team has identified the root cause and is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We are really sorry for the inconvenience it might cause.