Lemon Way incident

[Sandbox] Webkit URL redirection - degraded functionality

Minor Resolved View vendor source →

Lemon Way experienced a minor incident on April 7, 2025 affecting Production API and Sandbox API and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 03:20 PM UTC
Resolved
Apr 09, 2025, 01:03 PM UTC
Duration
1d 21h
Detected by Pingoru
Apr 07, 2025, 03:20 PM UTC

Affected components

Production APISandbox APIProduction Webkit

Update timeline

  1. investigating Apr 07, 2025, 03:20 PM UTC

    Dear customers, We have identified an issue related to the Webkit URL: https://sandbox-webkit.lemonway.fr/{{environment-name}}/dev/?moneyintoken={{your-token}}. Currently, the users have an error message when trying to reach the payment page. We are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. Lemonway's Production team.

  2. investigating Apr 07, 2025, 03:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 09, 2025, 01:03 PM UTC

    Dear customers, The issue's root cause has been identified and resolved: updates were made to comply to ciphers changes on Mercanet's end in Sandbox. We thank you for your understanding and patience, Lemonway's Production team.