Lemon Way incident

[Card Payments] - External Disruptions : Incident on authorisation requests for BPCE

Notice Resolved View vendor source →

Lemon Way experienced a notice incident on April 1, 2025, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 09:40 AM UTC
Resolved
Apr 02, 2025, 01:13 PM UTC
Duration
1d 3h
Detected by Pingoru
Apr 01, 2025, 09:40 AM UTC

Update timeline

  1. investigating Apr 01, 2025, 09:40 AM UTC

    Dear Client, Our Acquirer have identified a potential system issue related to authorisation requests. The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05. They are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. We apologise for the inconvenience. Regards, Lemonway team

  2. resolved Apr 02, 2025, 01:13 PM UTC

    This incident has been resolved.