Lemon Way Outage History

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Lemon Way had 32 outages in the last 2 years totaling 53h 54m of downtime — averaging 1.3 incidents per month.

There were 32 Lemon Way outages since June 18, 2024 totaling 53h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lemonway.com

Major February 13, 2025

[Dashboard] - Downgraded working of Lemonway dashboard

Detected by Pingoru
Feb 13, 2025, 10:57 AM UTC
Resolved
Feb 13, 2025, 11:20 AM UTC
Duration
23m
Affected: Production Dashboard
Timeline · 2 updates
  1. investigating Feb 13, 2025, 10:57 AM UTC

    Dear Partners, We are reaching out to acknowledge that we are aware of an issue currently affecting access to the dashboard. Our engineers are working diligently to correct the issue as swiftly as possible. We fully understand the inconvenience this may cause and assure you that resolving this problem is our top priority. While we carry out this work, we ask for your patience and understanding. We value your partnership and commitment. Rest assured that our team is doing everything it can to restore the full functionality of the partner's dashboard. Thank you for your patience and continued support. We appreciate your understanding in this matter.

  2. resolved Feb 13, 2025, 11:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 7, 2025

Impossible to upload documents

Detected by Pingoru
Feb 07, 2025, 09:22 AM UTC
Resolved
Feb 07, 2025, 01:25 PM UTC
Duration
4h 2m
Timeline · 2 updates
  1. identified Feb 07, 2025, 09:22 AM UTC

    Since yesterday we are facing an incident with our back-office which lead to the impossibility to upload a document on your dashboard. Our teams are aware of this issue and are working to solve it as soon as possible. We apologize for any inconvenience it may cause. Lemonway Customer Support Team

  2. resolved Feb 07, 2025, 01:25 PM UTC

    This incident is now closed. We apologize for any inconveniences caused. Lemonway Customer Support Team

Read the full incident report →

Minor December 19, 2024

Lower performance on payment acceptance rate

Detected by Pingoru
Dec 19, 2024, 05:23 PM UTC
Resolved
Dec 20, 2024, 05:35 PM UTC
Duration
1d
Affected: Production APIProduction Webkit
Timeline · 5 updates
  1. identified Dec 19, 2024, 05:23 PM UTC

    Following platform migration (December 15th at 7:40am CET), performance has not reached prior standards yet. We observe lower performance impacting payment acceptance rate. Tech team is working closely with our hosting provider to identify the origin of this incident.

  2. identified Dec 19, 2024, 11:33 PM UTC

    We are continuing our investigation to find the root cause of lower performance impacting payment acceptance rate.

  3. identified Dec 20, 2024, 11:13 AM UTC

    The investigation continues both at network and application levels. We may need to modify the internal network of our infrastructure with the minimum external impact.

  4. identified Dec 20, 2024, 02:14 PM UTC

    At 3:30pm we will perform a maintenance on part of the internal network. Machines are redundant, no impact expected.

  5. resolved Dec 20, 2024, 05:35 PM UTC

    Since 4:30pm, the payment acceptance rate is back to normal. Some transactions were in timeout error since Sunday Dec 15th 7:40am. The root cause has been identified on a network appliance. We apologize for the inconvenience. Happy Christmas time to all.

Read the full incident report →

Critical December 17, 2024

Webkit Incident Identified

Detected by Pingoru
Dec 17, 2024, 08:10 PM UTC
Resolved
Dec 17, 2024, 08:57 PM UTC
Duration
46m
Affected: Production Webkit
Timeline · 2 updates
  1. identified Dec 17, 2024, 08:10 PM UTC

    From 8:38PM CET an error occurred and led to unavailability of webkit. Our Team is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We appreciate your patience and we will update you as soon as possible.

  2. resolved Dec 17, 2024, 08:57 PM UTC

    The incident has been resolved. Webkit was not working properly from 8:33PM CET and 9:42PM CET. We apologize for the inconvenience.

Read the full incident report →

Notice September 28, 2024

Crediting delayed until Monday

Detected by Pingoru
Sep 28, 2024, 10:51 AM UTC
Resolved
Sep 28, 2024, 12:20 PM UTC
Duration
1h 29m
Affected: Production Dashboard
Timeline · 2 updates
  1. monitoring Sep 28, 2024, 10:51 AM UTC

    We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning. Therefore, the treatment of this incoming operations will be delayed until Monday morning: - Incoming transfers - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team

  2. resolved Sep 28, 2024, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2024

Sandbox API is unaavailable

Detected by Pingoru
Jul 16, 2024, 12:52 PM UTC
Resolved
Jul 17, 2024, 11:52 AM UTC
Duration
23h
Affected: Sandbox API
Timeline · 5 updates
  1. investigating Jul 16, 2024, 12:52 PM UTC

    We are currently investigating the incident affecting our sandbox API

  2. identified Jul 16, 2024, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2024, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 16, 2024, 03:30 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 17, 2024, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →