Lemon Way incident
QES task disruption due to third-party provider incident
Lemon Way experienced a minor incident on April 21, 2026 affecting Online Onboarding Production, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2026, 04:03 PM UTC
Dear Partners, We are currently experiencing an issue affecting some QES tasks, caused by an incident at one of our third-party providers. At this time, QES tasks cannot be completed until the provider fully restores service. Our team is actively monitoring the situation and we will share another update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience. -- Nous rencontrons actuellement un incident impactant certaines tâches QES, en raison d’un problème chez l’un de nos fournisseurs tiers. À ce stade, les tâches QES ne peuvent pas être finalisées tant que le service du fournisseur n’est pas complètement rétabli. Nos équipes suivent la situation de près et nous partagerons une nouvelle mise à jour dès que nous aurons plus d’informations. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions pour votre patience.
- monitoring Apr 21, 2026, 04:34 PM UTC
Our provider continues experiencing issues and is working on a fix.
- monitoring Apr 21, 2026, 05:04 PM UTC
Our provider is slowly recovering, we expect some QES tasks to complete.
- resolved Apr 21, 2026, 05:13 PM UTC
QES is operational again.