Lemon Way experienced a major incident on December 10, 2025 affecting Production Dashboard, lasting 23h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 07:58 AM UTC
We are currently facing a technical incident affecting our crediting operations. As a result, the availability of funds on incoming transfers may be delayed. Our teams are actively working on resolving the situation.
- investigating Dec 10, 2025, 08:43 AM UTC
We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.
- identified Dec 10, 2025, 11:39 AM UTC
We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.
- identified Dec 10, 2025, 11:40 AM UTC
We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.
- identified Dec 10, 2025, 12:55 PM UTC
The automated reconciliation of incoming transfers, incoming Direct Debit, Cheques, Chargeback is now finalized. The manual treatments are now on going. Incoming bank transfers sent to Barclays banks (UK, Germany and Italy) are still not processed. We are currently working on an fix to include Barclays treatment (missing yesterday's and today's operations). We are really sorry for the inconvenience and we'll inform once the issue is solved
- resolved Dec 11, 2025, 12:18 PM UTC
The incident is now resolved, and manual processing for transfers received on Barclays’ bank account is ongoing. We are really sorry for the inconvenience.