Resolved after 1 hour 30 minutes, affecting Production API and Production Webkit and 1 more, on December 5, 2025.
We are continuing to work on a fix for this issue.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Dec 05, 2025, 09:11 AM UTC
Dear Partner, We are currently experiencing widespread connectivity issues affecting several third-party services, including our ticketing system. This outage originates from a major incident impacting Cloudflare, which is preventing us from accessing essential tools used to handle support tickets. As a result, our ability to process and respond to customer requests is temporarily limited. We are closely monitoring the situation and will restore full service as soon as Cloudflare resolves the underlying issue. Thank you for your patience and understanding.
- identified Dec 05, 2025, 09:12 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 05, 2025, 10:41 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 05, 2025, 10:42 AM UTC
This incident has been resolved.
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