Laserfiche had 12 outages in the last 2 years totaling 33h 35m of downtime — averaging 0.5 incidents per month.
There were 12 Laserfiche outages since June 6, 2025 totaling 33h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.
The issue has been mitigated. We will continue monitoring the results.
The issue has been resolved.
We are investigating an issue where users may not see anything when viewing pages under the Home section.
A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.
The issue has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
This incident has been resolved.
We are investigating reported slowness with Workflow activity processing times.
We are continuing to investigate this issue.
Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.
The issue has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are investigating an issue affecting Process Automation that may result in some users being unable to view or publish business process and workflow definitions.
Publishing processes are successful again, though we continue to monitor the situation.
The issue has been resolved.
We are investigating slowness/idleness with business rule related activities in Workflow.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are investigating an issue where some Laserfiche Cloud US customers are unable to access their repository. Users may seen an error stating "No such host is known" or "There was an error connecting to your repository"
A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.
The issue has been resolved.
On Friday, September 5, 2025, starting around 8:30 AM Pacific time, some customers in Laserfiche Cloud US may have encountered an error stating, "There was an error connecting to your repository" when trying to access the repository. The issue was resolved by 9:25 AM Pacific time.
We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.
A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.
The issue has been resolved.
We are aware of issues accessing Laserfiche repositories. We are actively investigating.
We have implemented a fix. We expect all repositories to be available again.
We've confirmed that all repositories are accessible again.
We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.
Steps have been taken to mitigate the issue. Business processes should be able to be started again. We will continue monitoring the situation.
The issue has been resolved.