Kore.ai Outage History
Kore.ai is up right nowPingoru has recorded 97 incidents for Kore.ai: 93 in the last 12 months and 26 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 32 of 720 (4%) |
| May 2026 | 9 | 20 of 744 (3%) |
| June 2026 | 8 | 24 of 720 (3%) |
| July 2026 | 13 | 57 of 744 (8%) |
| August 2026 | 8 | 44 of 744 (6%) |
| September 2026 | 8 | 15 of 720 (2%) |
| October 2026 | 8 | 6 of 590 (1%) |
Incidents, newest first
Critical December 27, 2025 Major outage on our IND Instance with our XO and UXO Platforms 35m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Dec 27, 2025, 01:44 PM UTC· resolved Dec 27, 2025, 02:20 PM UTC
- investigating Dec 27, 2025, 01:44 PM UTC
We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end. We will keep you updated with the status in the next 15 minutes.
- investigating Dec 27, 2025, 02:00 PM UTC
We are continuing to investigate the issue.
- identified Dec 27, 2025, 02:15 PM UTC
The issue has been identified, and the fix is being implemented.
- resolved Dec 27, 2025, 02:20 PM UTC
The issue has been resolved, and we are closely monitoring the system.
Major December 17, 2025 US Region - We are observing transcription failures with AgentAI and Genesys integration 51m Genesys
Started Dec 17, 2025, 10:21 PM UTC· resolved Dec 17, 2025, 11:13 PM UTC
- investigating Dec 17, 2025, 10:21 PM UTC
Dear all, We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible. We apologize for the inconvenience caused.
- resolved Dec 17, 2025, 11:13 PM UTC
This incident has been resolved.
Major December 17, 2025 IND Region - Intermittent issues observed for with bot responses 21m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Dec 17, 2025, 06:46 PM UTC· resolved Dec 17, 2025, 07:08 PM UTC
- monitoring Dec 17, 2025, 06:46 PM UTC
Dear Users, This is to inform you that via our internal monitoring we are observing some intermittent response failures observed in the India SaaS region. We are monitoring and we will continue to further investigate on the root case internally. We deeply apologize for the inconvenience caused to our users.
- monitoring Dec 17, 2025, 07:02 PM UTC
We are doing our best to remediate the issue as soon as possible. We will keep you updated.
- resolved Dec 17, 2025, 07:08 PM UTC
This incident has been resolved.
Major December 6, 2025 US Region - Partial Service Disruption for IVRs using Audiocodes 3m Kore IVR
Started Dec 06, 2025, 12:18 AM UTC· resolved Dec 06, 2025, 12:22 AM UTC
- identified Dec 06, 2025, 12:18 AM UTC
This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.
- resolved Dec 06, 2025, 12:22 AM UTC
The issue has been resolved now.
Notice December 5, 2025 Cloudflare Incident Impacting our Website (www.kore.ai) Unavailability 10m
Started Dec 05, 2025, 09:14 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC
- identified Dec 05, 2025, 09:14 AM UTC
Hello All, You may notice a 500 Internal Server Error when accessing our website, www.kore.ai , over the past few minutes. This is due to an ongoing issue with Cloudflare’s services. You can view their status update here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will share further updates as soon as we receive more information from the Cloudflare team. We sincerely apologize for the inconvenience caused.
- resolved Dec 05, 2025, 09:24 AM UTC
Hello All, Cloudflare has resolved the issue, and our website is now fully accessible.
Critical November 25, 2025 Major outage on IND Instance 37m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Nov 25, 2025, 01:53 PM UTC· resolved Nov 25, 2025, 02:31 PM UTC
- investigating Nov 25, 2025, 01:53 PM UTC
We are currently investigating the issue.
- resolved Nov 25, 2025, 02:31 PM UTC
This incident has been resolved.
Notice November 21, 2025 Performance Degradation on our Agentic Platform during deployment schedule –
Started Nov 21, 2025, 05:15 AM UTC· resolved Nov 21, 2025, 05:15 AM UTC
- resolved Nov 21, 2025, 05:15 AM UTC
This is to inform you that we experienced a brief performance degradation on our Agentic Platform today, 21st November 2025, for approximately 30 minutes during an ongoing deployment schedule. The issue has since been fully resolved.
Minor November 15, 2025 Observation on voice call failures on XO11 - IND region 13m Kore IVR
Started Nov 15, 2025, 07:45 AM UTC· resolved Nov 15, 2025, 07:58 AM UTC
- investigating Nov 15, 2025, 07:45 AM UTC
Hi. We are observing voice call failures on our XO11 platform, specific to our IND region. Our Internal team is working closely to fix the issue. We will let you know the further updates
- identified Nov 15, 2025, 07:52 AM UTC
The issue has been identified and we are working on resolving the issue
- resolved Nov 15, 2025, 07:58 AM UTC
This issue has been resolved a few minutes ago and our Internal team is closely monitoring the system status.
Critical November 15, 2025 Major outage on our IND XO 11 8m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Nov 15, 2025, 07:02 AM UTC· resolved Nov 15, 2025, 07:11 AM UTC
- investigating Nov 15, 2025, 07:02 AM UTC
Hi, We are observing a full outage on our XO 11 platform specific to IND Region. Our team is investigating on it. We will keep you the further updates as soon as possible
- resolved Nov 15, 2025, 07:11 AM UTC
Hi. The issue was resolved a few minutes ago, and we are currently monitoring the system status.
Minor November 12, 2025 [US Region Only] SmartAssist IVR calls are experiencing partial disruption. –
Started Nov 12, 2025, 04:30 PM UTC· resolved Nov 12, 2025, 04:30 PM UTC
- resolved Nov 12, 2025, 05:50 PM UTC
We identified intermittent issues affecting voice calls on the Kore IVR system via our internal monitoring. The issue impacted a few customer bots operating over the IVR channel. During this period, some users may have experienced sporadic latency and occasional call drops. Incident Timeline: The issue occurred approximately between 11:30 AM and 12:30 PM EST (09:00 PM – 10:00 PM IST). While our experts were investigating, the issue self-resolved. We are sharing this update post-resolution to maintain transparency. Although the incident is resolved, we are actively monitoring the system. Please be assured that we will work internally towards ensuring that this does not happen again. We deeply apologise for any inconvenience that the sporadic issues may have caused.
Minor October 28, 2025 Service Disruption in JP Region for Analytics API's –
Started Oct 28, 2025, 05:00 AM UTC· resolved Oct 28, 2025, 05:00 AM UTC
- resolved Oct 28, 2025, 07:06 AM UTC
We have identified an issue with Analytics API's. The issue has been resolved.
Major October 20, 2025 US Region - Service disruption due to underlying AWS issues 3h 22m AWS ec2-us-east-1, Bot Uptime, APIs, Bot Builder and 3 more
Started Oct 20, 2025, 03:24 PM UTC· resolved Oct 20, 2025, 06:47 PM UTC
- monitoring Oct 20, 2025, 03:24 PM UTC
We would like to keep our user informed that we are observing a recurrence of service disruptions due to the ongoing outage currently reported by AWS. We are closely monitoring the situation and will provide timely updates on this page as new information becomes available. For more details on the AWS outage, please refer to the official AWS Status Page: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:40 PM UTC
The Kore services are restored but we are observing some minor latencies and glitches as the AWS continues to restore their services.
- monitoring Oct 20, 2025, 04:50 PM UTC
We have observed that our Kore Connector service is impacted and our website https://www.kore.ai is down due to the AWS outage. Our SaaS services are functional but the users may face a few temporary glitches or occasional latencies.
- monitoring Oct 20, 2025, 05:20 PM UTC
Our internal alerts have recovered for Kore connector and the kore.ai website as well. We continue to be on high alert and monitoring the situation over https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:53 PM UTC
As per the latest update from AWS, the mitigation at their end are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are applying mitigations to the remaining AZs and are expecting the launch errors and network connectivity issues to subside. Kore internal monitoring alerts are in recovered state but we are continuing to monitor the situation closely over https://health.aws.amazon.com/health/status.
- resolved Oct 20, 2025, 06:47 PM UTC
We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, especially for services related to new capacity and functions. We are resolving this incident and will continue to closely monitor this stabilization process further over https://health.aws.amazon.com/health/status. Please be assured that we will keep the subscribers informed if we identify any further issue.
Major October 20, 2025 Temporary Service Disruption Linked to AWS Outage 3h 43m AWS ec2-us-east-1, AWS ec2-ap-northeast-1, AWS ec2-eu-west-2, AWS s3-us-standard and 1 more
Started Oct 20, 2025, 09:41 AM UTC· resolved Oct 20, 2025, 01:24 PM UTC
- investigating Oct 20, 2025, 09:41 AM UTC
Hello Everyone, We are aware of the ongoing outage currently reported by AWS. Our internal teams are actively validating systems to assess any potential impact related to this AWS outage. We are closely monitoring the situation and will provide timely updates on this page as new information becomes available. For more details on the AWS outage, please refer to the official AWS Status Page: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:11 AM UTC
We have received the following update from AWS: “We continue to observe recovery across most of the affected AWS services. Global services and features that rely on the US-EAST-1 region have also recovered. We are continuing to work toward full resolution and will share further updates as more information becomes available.” Our teams will continue to monitor the situation closely and provide additional updates as necessary.
- monitoring Oct 20, 2025, 11:37 AM UTC
The AWS team is actively working toward full recovery from EC2 launch errors, which may appear as “Insufficient Capacity” errors. In addition, they are continuing efforts to mitigate increased polling delays affecting AWS Lambda, particularly for Lambda Event Source Mappings with SQS.
- monitoring Oct 20, 2025, 01:05 PM UTC
AWS is reporting significant progress in resolving the issue that was preventing the launch of new EC2 instances in the US-EAST-1 Region. New instances can now be launched successfully in a number of Availability Zones, and they are actively working to restore the remaining ones. Additionally, the backlog of events for EventBridge and CloudTrail has been cleared, and new events are being delivered normally. We will provide further updates when we receive new information from AWS.
- monitoring Oct 20, 2025, 01:24 PM UTC
Update - We have not observed any disruptions to our runtime services and our internal monitoring and alerting is also not showing any issues. With this, we are closing this incident. We will continue to monitor the AWS health and status page (https://health.aws.amazon.com/health/status) and will report if we see anything is impacting our services.
- resolved Oct 20, 2025, 01:24 PM UTC
This incident has been resolved.
Minor October 16, 2025 XO11 SearchAI DialogGPT intermittent issues observed 5m Search Service
Started Oct 16, 2025, 09:14 PM UTC· resolved Oct 16, 2025, 09:20 PM UTC
- investigating Oct 16, 2025, 09:14 PM UTC
We are observing an intermittent issue with the XO11 SearchAI Dialog GPT. Users are observing an issue with orchestrator. We will keep you posted on the resolution of the issue. We deeply apologize for the inconvenience caused.
- resolved Oct 16, 2025, 09:20 PM UTC
This incident has been resolved.
Major October 16, 2025 XO11 partial service disruption 1h 18m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Oct 16, 2025, 06:14 PM UTC· resolved Oct 16, 2025, 07:33 PM UTC
- investigating Oct 16, 2025, 06:14 PM UTC
Dear users. We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation. Our sincere apologies for the inconvenience caused.
- investigating Oct 16, 2025, 06:21 PM UTC
Please be advised that XO10 remains unaffected.
- identified Oct 16, 2025, 06:41 PM UTC
We are in the process of remediating the situation. We are hopeful that we will be able to remediate the situation shortly. We deeply regret the inconvenience caused.
- identified Oct 16, 2025, 06:57 PM UTC
We are trying our best to expedite remediation. We request your patience while we are doing everything we can to remediate the issue as soon as possible.
- identified Oct 16, 2025, 07:15 PM UTC
We are continuing to work on resolving the issue.
- resolved Oct 16, 2025, 07:33 PM UTC
This incident has been resolved.