Kore.ai incident
US Region - Service disruption due to underlying AWS issues
Kore.ai experienced a major incident on October 20, 2025 affecting AWS ec2-us-east-1 and Bot Uptime and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:24 PM UTC
We would like to keep our user informed that we are observing a recurrence of service disruptions due to the ongoing outage currently reported by AWS. We are closely monitoring the situation and will provide timely updates on this page as new information becomes available. For more details on the AWS outage, please refer to the official AWS Status Page: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:40 PM UTC
The Kore services are restored but we are observing some minor latencies and glitches as the AWS continues to restore their services.
- monitoring Oct 20, 2025, 04:50 PM UTC
We have observed that our Kore Connector service is impacted and our website https://www.kore.ai is down due to the AWS outage. Our SaaS services are functional but the users may face a few temporary glitches or occasional latencies.
- monitoring Oct 20, 2025, 05:20 PM UTC
Our internal alerts have recovered for Kore connector and the kore.ai website as well. We continue to be on high alert and monitoring the situation over https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:53 PM UTC
As per the latest update from AWS, the mitigation at their end are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are applying mitigations to the remaining AZs and are expecting the launch errors and network connectivity issues to subside. Kore internal monitoring alerts are in recovered state but we are continuing to monitor the situation closely over https://health.aws.amazon.com/health/status.
- resolved Oct 20, 2025, 06:47 PM UTC
We are receiving positive indicators from AWS that the major impacts in the US-EAST-1 Region are subsiding, especially for services related to new capacity and functions. We are resolving this incident and will continue to closely monitor this stabilization process further over https://health.aws.amazon.com/health/status. Please be assured that we will keep the subscribers informed if we identify any further issue.