Kore.ai incident

US Region - We are observing transcription failures with AgentAI and Genesys integration

Kore.ai experienced a major incident on December 17, 2025 affecting Genesys, lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Dec 17, 2025, 10:21 PM UTC
Resolved: Dec 17, 2025, 11:13 PM UTC
Duration: 51m
Detected by Pingoru: Dec 17, 2025, 10:21 PM UTC

Affected components

Genesys

Update timeline

investigating Dec 17, 2025, 10:21 PM UTC

Dear all, We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible. We apologize for the inconvenience caused.
resolved Dec 17, 2025, 11:13 PM UTC

This incident has been resolved.