Kore.ai incident

US Region - Partial Service Disruption for IVRs using Audiocodes

Major Resolved View vendor source →

Kore.ai experienced a major incident on December 6, 2025 affecting Kore IVR, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2025, 12:18 AM UTC
Resolved
Dec 06, 2025, 12:22 AM UTC
Duration
3m
Detected by Pingoru
Dec 06, 2025, 12:18 AM UTC

Affected components

Kore IVR

Update timeline

  1. identified Dec 06, 2025, 12:18 AM UTC

    This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.

  2. resolved Dec 06, 2025, 12:22 AM UTC

    The issue has been resolved now.