Kore.ai incident

IND Region - Intermittent issues observed for with bot responses

Major Resolved View vendor source →

Kore.ai experienced a major incident on December 17, 2025 affecting Bot Uptime and APIs and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 06:46 PM UTC
Resolved
Dec 17, 2025, 07:08 PM UTC
Duration
21m
Detected by Pingoru
Dec 17, 2025, 06:46 PM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. monitoring Dec 17, 2025, 06:46 PM UTC

    Dear Users, This is to inform you that via our internal monitoring we are observing some intermittent response failures observed in the India SaaS region. We are monitoring and we will continue to further investigate on the root case internally. We deeply apologize for the inconvenience caused to our users.

  2. monitoring Dec 17, 2025, 07:02 PM UTC

    We are doing our best to remediate the issue as soon as possible. We will keep you updated.

  3. resolved Dec 17, 2025, 07:08 PM UTC

    This incident has been resolved.