Kore.ai incident

Major outage on our IND XO 11

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on November 15, 2025 affecting Bot Uptime and APIs and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 07:02 AM UTC
Resolved
Nov 15, 2025, 07:11 AM UTC
Duration
8m
Detected by Pingoru
Nov 15, 2025, 07:02 AM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. investigating Nov 15, 2025, 07:02 AM UTC

    Hi, We are observing a full outage on our XO 11 platform specific to IND Region. Our team is investigating on it. We will keep you the further updates as soon as possible

  2. resolved Nov 15, 2025, 07:11 AM UTC

    Hi. The issue was resolved a few minutes ago, and we are currently monitoring the system status.