Kore.ai incident

Major outage on our IND Instance with our XO and UXO Platforms

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on December 27, 2025 affecting Bot Uptime and APIs and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2025, 01:44 PM UTC
Resolved
Dec 27, 2025, 02:20 PM UTC
Duration
35m
Detected by Pingoru
Dec 27, 2025, 01:44 PM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. investigating Dec 27, 2025, 01:44 PM UTC

    We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end. We will keep you updated with the status in the next 15 minutes.

  2. investigating Dec 27, 2025, 02:00 PM UTC

    We are continuing to investigate the issue.

  3. identified Dec 27, 2025, 02:15 PM UTC

    The issue has been identified, and the fix is being implemented.

  4. resolved Dec 27, 2025, 02:20 PM UTC

    The issue has been resolved, and we are closely monitoring the system.