Kore.ai experienced a major incident on October 16, 2025 affecting Bot Uptime and APIs and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 06:14 PM UTC
Dear users. We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation. Our sincere apologies for the inconvenience caused.
- investigating Oct 16, 2025, 06:21 PM UTC
Please be advised that XO10 remains unaffected.
- identified Oct 16, 2025, 06:41 PM UTC
We are in the process of remediating the situation. We are hopeful that we will be able to remediate the situation shortly. We deeply regret the inconvenience caused.
- identified Oct 16, 2025, 06:57 PM UTC
We are trying our best to expedite remediation. We request your patience while we are doing everything we can to remediate the issue as soon as possible.
- identified Oct 16, 2025, 07:15 PM UTC
We are continuing to work on resolving the issue.
- resolved Oct 16, 2025, 07:33 PM UTC
This incident has been resolved.