Kore.ai incident

XO11 SearchAI DialogGPT intermittent issues observed

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on October 16, 2025 affecting Search Service, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 09:14 PM UTC
Resolved
Oct 16, 2025, 09:20 PM UTC
Duration
5m
Detected by Pingoru
Oct 16, 2025, 09:14 PM UTC

Affected components

Search Service

Update timeline

  1. investigating Oct 16, 2025, 09:14 PM UTC

    We are observing an intermittent issue with the XO11 SearchAI Dialog GPT. Users are observing an issue with orchestrator. We will keep you posted on the resolution of the issue. We deeply apologize for the inconvenience caused.

  2. resolved Oct 16, 2025, 09:20 PM UTC

    This incident has been resolved.