Kore.ai incident

Observation on voice call failures on XO11 - IND region

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on November 15, 2025 affecting Kore IVR, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 07:45 AM UTC
Resolved
Nov 15, 2025, 07:58 AM UTC
Duration
13m
Detected by Pingoru
Nov 15, 2025, 07:45 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Nov 15, 2025, 07:45 AM UTC

    Hi. We are observing voice call failures on our XO11 platform, specific to our IND region. Our Internal team is working closely to fix the issue. We will let you know the further updates

  2. identified Nov 15, 2025, 07:52 AM UTC

    The issue has been identified and we are working on resolving the issue

  3. resolved Nov 15, 2025, 07:58 AM UTC

    This issue has been resolved a few minutes ago and our Internal team is closely monitoring the system status.