Is Slack down?

We're currently investigating an issue affecting users' ability to receive incoming emails into Slack, caused by some issues with our email ingestion pipeline. We're sorry for any inconvenience this is causing, our team is actively working on a fix and we'll share an update as soon as we have more information.

We identified the cause of the issue preventing users from receiving incoming emails. We are deploying a fix and will share a further update once deployment and verification are complete.

The fix has been successfully deployed, and validation is now complete. The issue preventing users from receiving incoming emails into Slack is fully resolved, and normal service functionality has been restored. We apologize for any disruptions to your day.

We’re aware of an issue affecting Workflows that include 'refer to a message link'. Users with these workflows are unable to send a message to a channel, and will receive an ‘Input Validation Error’ when trying to perform this step. We’re actively investigating this issue and will provide an update in 30 minutes or sooner if more information becomes available.

We've engaged our Worklow team to assist in the investigation. Initial analysis appears to show a conflict between specific variables. We’re continuing to work to understand whether this is the trigger of the issue. We’ll provide an update in 30 minutes or sooner if more information becomes available.

The Workflow team is currently analyzing whether a recent change may have resulted in the conflict between variables that has been observed. It is expected to take some time to validate whether this is the case. We’ll provide an update in 60 minutes or sooner if more information becomes available.

We’ve performed a test of reverting a recent change and this appears to have resolved the issue. We are in the process of performing a production wide revert of this change. This is expected to take some time to complete and we will validate that it is successful. We’ll provide an update in 2 hours or sooner if more information becomes available.

We’ve completed the revert of the recent change and have validated that this has brought customers out of impact and can now successfully send a message to a channel using Workflows that include 'refer to a message link'. We apologize for how this incident may have affected you and your business.

Some users are reporting issues with receiving reminders in Slack. We're aware of the issue and are actively investigating. We'll provide an update as soon as more information becomes available. We apologize for any inconvenience this issue is causing you.

We believe we’ve identified the cause of the issue impacting reminders in Slack. We’ve developed a potential fix for the issue and have deployed a change. We are actively monitoring to confirm that reminders are being delivered as expected. We'll provide an update as more information becomes available.

After a period of monitoring, we can see that reminders are now working as expected following the fix deployment. This issue has been resolved as of 03:00 UTC, July 24. We apologize for any inconvenience this issue has caused you.

We're aware of an issue affecting users ability to reach our Slack Support team via the Chat functionality on the Slack Help page. Users will be unable to click on the ‘Chat’ option and will see a ‘Chat is temporarily unavailable. Please send us a message or check back later’ error message. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.

Additional Slack engineers have been engaged and are investigating this issue. As a workaround, if users require support, they can use the ‘Send us a Message’ functionality on the Slack Help Center page here: https://slack.com/intl/en-gb/help/requests/new . A member of the Slack team will then be in touch. We're working to resolve this issue and will provide an update in 30 minutes or sooner if additional information becomes available.

We've resolved the issue and users can now use the Chat feature on the Slack Help Center. We performed a configuration change, which brought the feature back online and have validated that it's functioning as expected. We apologize for how this incident may have affected you and your business.

Some workspace admins on standalone (non-Enterprise Grid) workspaces may be experiencing an issue where the SSO and authentication configuration page does not display current settings as expected. Admins may see a blank value for the "Require SSO authentication for" field on the admin SSO settings page, which does not accurately reflect the actual backend configuration — SSO settings remain intact and in effect. We are actively investigating this issue and will provide an update as soon as we have more information to share. We apologize for the inconvenience.

We have identified the trigger and developed a fix. We are currently deploying this fix and expect to resolve the issue shortly. We will provide another update once the deployment is complete. We apologize for the inconvenience.

We have successfully deployed the fix to production and the issue is resolved. The Admin SSO and Authentication Configuration page for standalone workspaces should now display the correct settings. If you continue to see outdated information, refresh the SSO Admin page to load the latest changes.