Twilio incident

Degradation to multiple Twilio products

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 8, 2026 affecting Console and Flex Application Platform and 1 more component, lasting 8h 22m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 12:13 AM UTC
Resolved
May 08, 2026, 08:36 AM UTC
Duration
8h 22m
Detected by Pingoru
May 08, 2026, 12:13 AM UTC

Affected components

ConsoleFlex Application PlatformVerifyEvent StreamsDebugger & AlarmsFlex InsightsBillingDocumentationFlex Agent DesktopREST APISyncFlex Queue StatsBulk ExportFlex Teams ViewFlex Admin ConsoleFlex RoutingFlex ConversationsCustomer Support CenterFlex Programmable ChatMMSVoice Insights US1OtherFlex Programmable VoiceSMSAccount InsightsProxySMPPTrust HubFlex PluginsMessaging ChannelsFlex BillingOrganizationNotifyConversationsMessaging InsightsMessaging ServicesContent APIVoice REST API US1Toll-free verificationRCS MessagingProgrammable Messaging APIIntelligent AlertsConversation OrchestratorConversation IntelligenceConversation MemoryEnterprise Knowledge

Update timeline

  1. investigating May 07, 2026, 11:46 PM UTC

    Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating May 08, 2026, 12:13 AM UTC

    We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.

  3. investigating May 08, 2026, 12:27 AM UTC

    We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. investigating May 08, 2026, 01:27 AM UTC

    We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

  5. investigating May 08, 2026, 01:31 AM UTC

    We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

  6. investigating May 08, 2026, 02:05 AM UTC

    We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

  7. investigating May 08, 2026, 02:13 AM UTC

    Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

  8. investigating May 08, 2026, 02:50 AM UTC

    Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

  9. investigating May 08, 2026, 02:59 AM UTC

    We are continuing to investigate this issue.

  10. investigating May 08, 2026, 03:09 AM UTC

    We are continuing to investigate this issue.

  11. investigating May 08, 2026, 03:34 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

  12. investigating May 08, 2026, 04:38 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

  13. investigating May 08, 2026, 05:11 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

  14. investigating May 08, 2026, 05:45 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

  15. monitoring May 08, 2026, 05:55 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

  16. monitoring May 08, 2026, 06:23 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

  17. monitoring May 08, 2026, 06:49 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

  18. resolved May 08, 2026, 08:36 AM UTC

    This incident has been resolved, and all affected services are operating normally.